Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Almara W.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Slack was a really cool app with personal features

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack had a really smooth interface and I enjoyed the features.

What is your favorite aspect of this product?

The access to file sharing and integration with Zoom, Salesforce, Zoom info etc

What do you dislike most about this product?

Nothing at the moment

What recommendations would you give to someone considering this product?

Nothing at the moment

Alfred N.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Slack is all you need!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

I think that the interface and the user experience are so much ahead of time compared to many others, reminiscent of a modern MSN for companies but with all the possibilities that you need to adapt as needed.

What is your favorite aspect of this product?

Slack works a bit like our company's hub and allows all communication to different departments to flow in different forms, which really keeps us hygienic. I really like that.

What do you dislike most about this product?

Would have liked more local support.

What recommendations would you give to someone considering this product?

Slack is an incredibly good choice if you are looking for a system that will streamline your communication but at the same time make it more efficient in a smooth way.

Pros

  • Performance Enhancing
  • Trustworthy
  • Caring
  • Client Friendly Policies

Joshua A.

  • Role: Human Resources
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2024

Fostering Seamless Team Collaboration with Slack.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Ability to create digital workspace for teams.Powerful search functionality.Integration capability with almost all existing tools.Offers 24/7 customer support.Intuitive and user-friendly interface that makes it simple to use and navigate.

What is your favorite aspect of this product?

Slack enhances seamless team communication and collaboration.Ability to send and receive direct messages.Ability to create team channels.Slack keeps teams conversation organized and secure.Ease of files sharing.

What do you dislike most about this product?

I wish Slack had a video conferencing feature.

What recommendations would you give to someone considering this product?

To enhance real-time team communication and collaboration Slack is best platform to have.Again, Slack is a convenient platform that enables seamless instant messaging.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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