Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Karan S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Great app integration and simple querying language

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is a whole beast unto itself. It allows seamless communication combined with unmatched app integration. My company has integrations with JIRA, Figma, Dropbox and Trello, to name a few. Being able to integrate smaller apps (such as estimating agile stories during our zoom estimation meetings) has been a breath of fresh air.

What is your favorite aspect of this product?

App integration - getting messages from other apps that we use all the time using simple hooks has been a game changer for our productivity. We don't need to constantly switch between browser tabs to get quick hits of information that inform the conversations that we are currently having over Slack. We also love the poll feature to get a general consensus on a group-wide question. Slack allows for inclusive communication across teams and disciplines within our organization.

What do you dislike most about this product?

I don't like the native app - it's very slow and extremely CPU-intensive. As a result, I prefer the web app (despite the recommendation from my company to use the native app). Outside of that very small issue (since there is a simple workaround for me), things move very quickly on Slack and aside from pinning, there is no way to remind myself of the most important thing I was just looking at. I can save messages, but it sometimes gets overwhelming to save 30 things in a day and not quite remember the context - you can go back and look at the context easily, but it takes quite a bit of time out of the day.

What recommendations would you give to someone considering this product?

Don't hesitate - jump right in. Slack is the de-facto communication tool for organizations in 2022 and has greatly reduced how much time my teammates have to spend on actual video calls. It allows for quick updates, quick questions to get answered, and has also reduced our reliance on emails. It truly does change how productive we are and I can't imagine going back to anything else.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Ava T.

  • Role: Operations
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Work communication , on the move.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is accessible across any platform, through which I am able to surf the internet. This is very important to me , as it means that I can communicate and collaborate with Slack from a variety of devices. In a fast paced world, where the average professional is on the go, this is very critical.

What is your favorite aspect of this product?

Slack has moved my communication experience up a notch, by now allowing me to connect with collaborators who work in another company through Slack. The above has sure reduced the need for disorganized long email threads and ensured that official communication with fellow professionals, can now be done within the organized Slack environment.

What do you dislike most about this product?

Search functionality can be better effective, just as I can be provided with more customisation options ,as it relates to how and when I receive notifications on Slack.

What recommendations would you give to someone considering this product?

Slack is basically communication on the go. It does not matter whether I am at work or off work , communication simply happens.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Stefan H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Efficient Communication Platform for enterprise

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

I admire how easy it would be to construct team forums and discussion streams for diverse narratives. It's tough for us to utilize a framework that doesn't have this capability. We appreciate that We could modify our alert's audio and color patterns.

What is your favorite aspect of this product?

Slack seems to be unusual in that it includes chatbots, forums, and settings instructions. Our favorite aspect of this software is that it empowers our staff to examine requests and alarms. We can talk with the staff as well as organize sessions via screen streaming, which makes things simpler for us to collaborate on initiatives before the deadline. Sharing files and having distinct communication channels with various staff participants is a breeze.

What do you dislike most about this product?

We dislike when my device's alerts sometimes are postponed. It's created a couple of issues where, although having decent wifi or phone connection, we've got texts up to 30 mins max delayed. There have been no serious difficulties with Slack generally.

What recommendations would you give to someone considering this product?

Slack is indeed the greatest choice for anybody wishing to develop Group initiatives since it would help execute the necessary key points and pull the team together. You may quickly build pathways and request users to participate in discussions on a given issue. It actually assists you to organise your ideas and handling your league's objectives and duties in definitions of interaction.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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