Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Michael M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Communication solution for remote workers.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Very easy user interface.

What is your favorite aspect of this product?

Slack offers a perfect and simple to-utilize interface. I've been involving this stage for more than a year and I'm so cheerful how makes correspondence simpler with my partners. For the overall issues, refreshes, questions about our work, we've made a channel to move every data all at once. Not slacks just permits you to fabricate solid interchanges between your colleagues however it likewise permits you to more draw in with others in various channels connected with your inclinations. With the new video call and voice message refreshes, Slack addresses each of my issues at the present time!

What do you dislike most about this product?

The main thing I don't like with regards to Slack is the absence of capacity. At times I really want to glance back at a portion of the discussions I made with my partners yet because of the restricted stockpiling, I can't track down them in the inquiry history.

What recommendations would you give to someone considering this product?

Slack aides run our every day discussions inside. Tackling issues in a brief time frame, noting client demands quicker, getting effort endorsements effectively are only a couple of the advantages we get. Since utilizing Slack, we're more useful than any other time in recent memory! We previously bid farewell to messages that we hope to be dealt with quite a while.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Monika R.

  • Role: Information Technology
  • Industry: Gaming and Hospitality
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Efficient tool for staying in touch

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Instant messaging is very efficient, organised in channels, conversations and threads. I like the Slackbot, especially the reminders and suggestions it gives me (like deleting the channels I don't use).

What is your favorite aspect of this product?

I really like threads in slack. This organization of conversations, where you can respond to a specific comment made by another person, helps keep the topic moving along. Mentions are also helpful when you want a specific person to see your comment - they will be notified that you mentioned it. File sharing works well. I like the integration with my survey tools and get notifications of new responses. The ability to add custom emoticons - the best! In video calls, nothing surprises - it works ok. For group meetings, especially workshops, the ability to create groups for users is useful. Several groups can talk simultaneously.

What do you dislike most about this product?

For some reason, I can't share my screen during video calls. Can't find out why. Conversations disappear from the list after some period of inactivity. If I don't remember a person's name, I find it difficult to find such a thread later.

What recommendations would you give to someone considering this product?

If you have a big group of people who cooperate and talk all the time, that's your tool.

Pros

  • Reliable
  • Effective Service
  • Saves Time
  • Performance Enhancing

George H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2022

Best way for project management!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Excellent and best platform!!!

What is your favorite aspect of this product?

Slack is the best business correspondence stage for groups and organizations to work productively. From private channels to public channels, everything is very much overseen and empowers the administrator to assume responsibility for everything. The joining of outsider programming with slack is fabulous. Slack gives combination pretty much every product that groups need to work with. The timetable sends highlight is what I enjoyed the most.

What do you dislike most about this product?

There a couple of slight buggy bothers, for example, I will get a notice that is shows a see of the message I have gotten, however assuming I click on the notice or move to the application the message doesn't show up. I then, at that point, need to finish off the application and return to see the message I got.

What recommendations would you give to someone considering this product?

On the off chance that you're searching for a consistent method for uniting various groups expertly, look no farther than Slack. Also, the advantages of having different organizations approach you in a moment, as a shopper particularly, has incomprehensible advantages.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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