Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Shir H.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

It achieves commitment to rapid response.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack keeps communication always available between all team members, gives managers the ability to continuously direct at all times. It documents the response, and achieves transparency in accountability for shortcomings.

What is your favorite aspect of this product?

I liked the ease of creating channels, defining permissions. It is great that Slack separates communication channels dedicated to work from personal matters. It is easy to integrate with all our applications, makes transferring data and sharing everything simpler. It gives us privacy in discussing and updating data.

What do you dislike most about this product?

I did not think about the negatives, the positives are many and the benefits that Slack achieves are great.

What recommendations would you give to someone considering this product?

Ensures more effective communication, delivers messages and data in real time. Slack enables us to enhance real-time response.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Vikash S.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

T aking the Stress Out of Team Chat

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

With channels and interfaces for many tools, Slack makes conversation easier.

What is your favorite aspect of this product?

I like how talks and things stay organised in channels.

What do you dislike most about this product?

Notifications that come up all the time can be annoying if they are not handled properly.

What recommendations would you give to someone considering this product?

Great for teams that need a central place to talk to each other.

Pros

  • Reliable
  • Saves Time
  • Respectful
  • Client Friendly Policies

Cons

  • Charges for Enhancements

Divyesh S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Easy to use and proper pricing plans

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack stands out for its robust integration ecosystem, allowing users to connect hundreds of different applications and services directly into their chat interface, enhancing productivity and workflow. Its user-friendly interface and customizable channels foster team collaboration more efficiently, catering to both technical and non-technical users. Additionally, Slack’s emphasis on security, with features like enterprise-grade data protection and compliance standards, makes it a trusted choice for businesses of various sizes.

What is your favorite aspect of this product?

It's features which makes it's use easy and more collaborative

What do you dislike most about this product?

Sometime Annoying Notification Sounds

What recommendations would you give to someone considering this product?

Definitely a worth software to pay for excellent collaboration and flexible too.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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