Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Chiasa K.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Great for team collaboration

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

The entire organization is using Slack. It is used to facilitate communication among all members of the organization, as well as between our developers, project managers, and clients. Slack provides manageable groups that can be used however they see fit, and even with a plethora of add-ons, we have yet to find a situation in which the tool performs below our expectations. We also use it to connect our monitoring platform to our clients' groups and first responders (We use Centron which is based on Nagios). The Slack administrator must be well-versed in the platform and/or its capabilities, as well as be eager to learn more about it.

What is your favorite aspect of this product?

Slack is recommended for integrating your business into a single chat tool. It's also very useful to integrate different Slack-using enterprises with the shared channel functionality. It is not appropriate to use Slack as a business ticketing tool (for instance, to request a service for the IT department). Communication among team members. Communication with clients. Please send memos. Ensuring that important messages were read. Polling. Slack is recommended for integrating your business into a single chat tool. It's also very useful to integrate different Slack-using enterprises with the shared channel functionality.

What do you dislike most about this product?

It is not appropriate to use Slack as a business ticketing tool, for instance, to request a service for the IT department. For non-admin users, deleting the entire message. At the moment, erasing a whole message simply crosses the words; we must replace the old message with something else. Favorites can be saved. Gifs from /Giphy, Including customized GIFs. It's not really suitable for teams working on code who are dispersed around the world. When working on multiple files in a single project, it becomes difficult to use Slack.We only had one issue in the entire two years where message syncing was not working for some users.

What recommendations would you give to someone considering this product?

I enjoy using the tool, and it's simple to integrate with other tools, which is critical for our business. There are also a plethora of add-ons that enhance or enhance the tool's functionality.I've yet to encounter a situation in which Slack should be able to resolve an issue but fails to do so. It is best suited for organizations with multiple teams that want to collaborate with one another. App notifications using Slack hooks are very simple, and I personally believe that app notifications on Slack are superior to email notifications because they are much less cluttered.They enlisted the help of their product team, and it took them two days

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Christa R.

  • Role: Operations
  • Industry: Recreation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Communication tool for the team project.

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

I love the approach I can freely produce chat channels, these channels ins Slack facilitate us to speak one by one in every sector, each channel is formed from many participants from each work area. I prefer the economical notification system, it sends me notifications on my cell phone, email and on my Desktop App, once I am mentioned during a chat channel or once I’m receiving an on the spot message. I can freely share files through chat channels, with none limit.

What is your favorite aspect of this product?

We are using Slack for an extended time and it’s a convenient tool for team-based communication. We are able to build different channels for various comes within the same organization and may get an organized way of managing project teams and discussions. It’s loads of choices like reacting particular message and choice that makes the discussion additional interactive. We will additionally deploy bots to manage issues in our organization. Not solely this we can also do non-public messages to our teammates on slack which makes it even better. The most effective thing is that it also has audio and video call options that makes it a business-fri

What do you dislike most about this product?

The word search system isn’t that efficient. In every search, it only shows the foremost recent results, and it ignores the previous results, this can be a heavy downside since it limits the results that we can obtain.

What recommendations would you give to someone considering this product?

I would suggest this platform if you work on team projects and you wish for a strong resolution to manage your team chats in your organization.

Pros

  • Reliable
  • Unique Features
  • Saves Time
  • Respectful

Cons

  • Slower Product Innovation
  • Less Fair

Anamaría A.

  • Role: Industry Specific Role
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Awesome team work app

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

The first time I used Slack I was overwhelmed as I saw too many channels. After a while, I realized how useful they are because, unlike any other communication program, you can create channels and group conversations within the same team. Goodbye, instant messaging apps for work!

What is your favorite aspect of this product?

Slack allows me to communicate with co-workers from all over the world and have everyone respond in their own time without being interrupted. It also integrates with other tools such as calendars, which allows us to work as a team despite time zone differences.

What do you dislike most about this product?

The only thing I dislike about Slack is not being able to customize the colors to my liking, there are only 3 combination options.

What recommendations would you give to someone considering this product?

GO FOR IT! Don't hesitate, Slack will enhance the performance of your organization from earth to heaven. Worth every penny.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

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