Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Megha S.

  • Role: Sales Marketing
  • Industry: Healthcare
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Simple instant messaging tool for small business

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Easy integration than other Microsoft apps

What is your favorite aspect of this product?

Pinning messages

What do you dislike most about this product?

Many times voice and video quality lacks Cannot add multiple people Difficult to search any keyword in previous chats, if not pinned

What recommendations would you give to someone considering this product?

The free plan is an easy-going option for everyday communications and suitable for small size teams

Pros

  • Fair
  • Reliable
  • Trustworthy
  • Efficient Service

Cons

  • Less Performance Enhancing
  • Less Productive
  • Commodity Features

Roshni R.

  • Role: Consultant
  • Industry: Communications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

Slack is the best tool for teamwork.

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack is an excellent tool to communicate with national/international teams (counterparts). Slack makes it possible for employees to communicate with one another. It's easy to send messages and set up groups with this app. It enables us to disconnect from our computers and transform our working hours into working hours by allowing us to communicate with others. It prevents unwanted messages from getting through to the intended recipient.

What is your favorite aspect of this product?

With its straightforward interface, clean design aesthetic, and intuitive navigation, Slack is a breeze to use. In Slack, we can choose from various themes to suit our needs. Team discussions are made simple and easy with this tool, which is professional and straightforward. We responded to critical work-related messages from almost any device because it was accessible from nearly any device.

What do you dislike most about this product?

Its only flaw is that it lacks awareness. Because most people are unfamiliar with slack, it can object to communicating effectively. It is also challenging to set up bots in channels. It's not a significant issue. I believe that as more people use these products, they will become more accessible.

What recommendations would you give to someone considering this product?

Slack provides a seamless way for multiple groups to collaborate on projects on a professional level. We remove content older than two weeks to comply with our policies and procedures. It is an excellent environment to collaborate with your team, regardless of its size. It is highly recommended that you download its mobile app. Beautiful and intuitive, it's a joy to use.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Manuel H.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2022

The best tool to activate communication

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Communication is more immediate than e-mail: supports attachments in various formats and can be sent by email. Supports attachments in a variety of formats and can be. The capacity of the attachments is large and easy to link to various software related to the unit. Increased speed of communication by moving from email to Slack-centric communication. Seamless communication not only within the company but also with users. Slack-based communication is possible even for projects spanning multiple companies.

What is your favorite aspect of this product?

It can be used as a communication tool between employees even in a telecommuting environment. I thought it would be confusing to use, but due to the simple operation of the screen, I was able to get used to it right away without any confusion. Small queries, business reports, chats, etc. It's easier to use than email and can be used as a communication tool with other employees even if it's not face to face, so I'm glad that telecommuting feels the same as when I'm in-house. Communication delay has been eliminated and the movement of the entire team has been visualized.

What do you dislike most about this product?

When there are multiple channels, it can be difficult for beginners to start a session. The ability to search for previous publications is limited. Although searching by keyword is possible, it is not recommended for advanced searches.

What recommendations would you give to someone considering this product?

Reduced elements of business collaboration and email confirmation using Slack. Contributing to the improvement, until now, it took time to confirm and follow up because there were a lot of email creation times and phrases and omissions in email responses. However, with Slack, conversation threads can be created as needed, so the email response time has been reduced and the response has become faster. Overall, I was able to connect in real-time rather than via email, which allowed me to enhance my business.

Pros

  • Reliable
  • Unique Features
  • Efficient Service
  • Effective Service

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