Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Caolan M.

  • Role: Operations
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Awesome team communication solution

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

SLACK help us transition from delayed to real-time communication, allowing us to get instant responses and work smartly even in travel. Messages are fully accessible and consolidated, making it simple for our new team members to catch up on team discussions. SLACK is one of the most popular and well-integrated platforms available today.

What is your favorite aspect of this product?

A search filter that aids us in our search for a specific file based on type, previously viewed, or relevancy is my favorite. SLACK also comes with dedicated apps for Android and iOS devices, making it easy to use on the road and because of these reasons I really admire it and love to use it on daily basis for not only business work but also for personal use.

What do you dislike most about this product?

The alerting system doesn't work to its potential on mobile, notifications aren't always reliable, and I often have issues with third-party applications. I don't like the fact that only administrators can build channels. Learning how to automate tasks, shortcuts, and functionality can take some time; this can be accelerated with decent coaching and a smoother user experience.

What recommendations would you give to someone considering this product?

SLACK is a collaboration application that allows users to send and receive messages in real-time as well as archive, find, and share documents. It assures users of long-term flexibility and wide integration. And because this instant messaging platform offers a user-friendly and responsive dashboard, actions may be completed faster.

Pros

  • Continually Improving Product
  • Reliable
  • Unique Features
  • Effective Service

Mira R.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2022

Great collaboration tool!

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

It's intuitive and easy to use. Ability to be part of multiple channels and topics.

What is your favorite aspect of this product?

Collaboration, away from social media, secure. Love the diverse way that one can collaborate and communicate with others. Great search function. Love the emojis.

What do you dislike most about this product?

When used as a way to communicate with a community, it can get really noisy and receive too many notifications

What recommendations would you give to someone considering this product?

if you have a community for your clients, it's a great tool to use for communication and collaboration to get work done and keep up with what others are doing, without the need for a Facebook group.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ulvi B.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Apr 2022

All company in the one place.

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Slack is where team announcements, as well as information on webinars, conferences, and noteworthy publications, are shared. And all these things save time. Slack has a large number of emoticons, making it simple to communicate feelings about communication and provide comments. In a Slack call, we can invite more than one coworker like in a group call.

What is your favorite aspect of this product?

We use Slack to communicate with coworkers on a regular basis. We have multiple "channels" set up with various departments, making it extremely simple to convey a message to only those who need to be notified. But sometimes instead of opening a separate channel, we may have several people in a conversation, which I think is a fantastic option. Slack is also useful when you need to get data from webhooks and display it in a channel.

What do you dislike most about this product?

The iOS version of Slack does not, unfortunately, support landscape orientation. Sometimes it might be difficult to locate messages. Existing reminders can't be readily edited; you'll have to erase and rebuild them. And a little bit pricey. Aside from that, Slack is the greatest alternative.

What recommendations would you give to someone considering this product?

It works effectively in smaller organizations but not so well in larger ones. It can be a little confusing to utilize this program on a wide basis. It is also feasible for small businesses to pay the prices at which it is given. As a result, everybody who enjoys learning should utilize this program.

Pros

  • Inspires Innovation
  • Client Friendly Policies
  • Helps Innovate
  • Reliable

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