Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

  • Role: Finance
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted May 2022

Features are coder-level but very user friendly.

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sesh Kumar S.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Simplest communication tool and easy collaboration

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

It is simple to use and more fastest way to communicate within different team members. One can easily form channel in Slack with suitable employees necessary for that particular group or channel

What is your favorite aspect of this product?

Easy to use and friendly works best on mobile too important messages can be pinned Excellent user interface

What do you dislike most about this product?

Searching a conversation is cumbersome and replying in threads can be irritating if it is a longer conversation

What recommendations would you give to someone considering this product?

If you are looking for simple messaging app to stay connected with different team members, then Slack is the best and easiest option.

Pros

  • Efficient Service
  • Effective Service
  • Saves Time
  • Fair

Nick R.

  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

It's "the best way to communicate"

Likeliness to Recommend

7 /10

What differentiates Slack from other similar products?

Ease of Setup

What is your favorite aspect of this product?

Everything, There are loads of features and all the functions you need and more. It's quick and trustworthy. There was a ton of automation and plugins, and you had complete control over everything. Even though we're using Slack as a firm for all internal communication, I've also set up a personal workplace and am attempting to encourage my family to do the same.

What do you dislike most about this product?

As a Macbook Pro user, I often see Slack on the Battery Consumption Alerts since it consumes a lot of RAM. Using a substantial amount of energy, and having to kill/restart the app so often, I have to. Aside from that, I enjoy everything about it as it is.

What recommendations would you give to someone considering this product?

Close/archive/leave inactive channels to maintain your attention on the appropriate ones.Remember that not everything demands a new channel, so don't be too eager.Publish to the correct channels. Large organizations sometimes have several channels, and individuals tend to post comments, queries, etc. where they shouldn't. Favorite channels and individuals to keep them above the noise.

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Effective Service

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