Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Tahmeem S.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Responsive and instant messaging

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack has all the features to replace any other instant messaging tools as the workplace solution, it doesn’t require others to have their contact number yet it keeps teams connected by instant messages.

What is your favorite aspect of this product?

Channels serve great purposes, dedicated workspaces could be formed to keep the channels private. Functional apps can also be integrated.

What do you dislike most about this product?

I would prefer if the notifications could be managed more simply from mobile devices.

What recommendations would you give to someone considering this product?

Awesome tool for workspace messaging and communication management, definitely it’s a notch upgrade.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Venkat N.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Great tool and very easy to use.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Haven't really evaluated other tools. have been using slack in multiple organizations. Great tool

What is your favorite aspect of this product?

Ease of use, simple to understand

What do you dislike most about this product?

don't have any reason to dislike the tool

What recommendations would you give to someone considering this product?

Slack has been a great tool. no recommendations at this point

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

ALPER K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Great Instant Communication Application for Enterp

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

* Huddle * Drawing during the code review or pair programming

What is your favorite aspect of this product?

* Video and audio conversations. Easy to communicate. Easy to create teams and groups. Makes communication easier.

What do you dislike most about this product?

* Nothing to dislike. Only during Huddle you can hear the environmental voices around. But it is Fien when you call people directly.

What recommendations would you give to someone considering this product?

* Please improve Huddle voice quality

Pros

  • Helps Innovate
  • Performance Enhancing
  • Inspires Innovation
  • Caring

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