Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Naman G.

  • Role: Information Technology
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Nice product

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Customization and vendor support

What is your favorite aspect of this product?

Customization

What do you dislike most about this product?

Expensive product

What recommendations would you give to someone considering this product?

Try it once

Pros

  • Helps Innovate
  • Efficient Service
  • Inspires Innovation
  • Respectful

Sharon M.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

"Useful for internal communication"

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack's user interface is quicker and easier to use than the competition's.

What is your favorite aspect of this product?

Great tool, Slack! It outperforms the vast majority of its competitors, such as Microsoft Teams and Skype. With a wide variety of themes and a small footprint, it's an excellent choice for lightweight, fast-paced instant chat. It allows you to set up channels or groups of people to communicate with each other. There are two alternative ways to make an audio call with this device. You may call it a basic call or you can name it Huddle. You and other participants can draw on the screen while you're presenting your screen. This is the finest feature. This is a really useful feature!

What do you dislike most about this product?

An important distinction that should be made here is that, rather than just adding a person to an existing group, adding a new person results in the creation of a whole new group, which includes the old individual as well. Once everything is resolved, we will be in the clear!

What recommendations would you give to someone considering this product?

The best means of internal communication. I've used it at two different workplaces and can't leave without it.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Francisco G.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Professional communication with Slack

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack is different in the way that it integrates multiple social media channels and it does this job smoothly and without any issues and it has the ability to cover multiple channels with different tasks that can be labeled and identified properly. It combines texting, audio, video, with the professional sense of it, making it feel like an actual workspace or office where everyone can communicate with each other and handle different work projects simultaneously.

What is your favorite aspect of this product?

Slack is very intuitive and has a really modern platform that integrates multiple applications for better communication. Their API is one of the best I’ve used and perfectly merges communication into one single platform, making it easier to collaborate in our team and transfer files into different channels. I work in marketing, so we have always needed to be in constant communication with everyone, and Slack is great for communicating between different departments and it improves our workflow by allowing us to create thread messages with different teams that will simplify the way we solve issues in our organization.

What do you dislike most about this product?

I really dislike Slack’s search solution as I feel it’s not very functional, takes time to load results and when it does, it doesn’t show intuitive results and its organization is just poorly done. This makes it difficult to find older conversations and creates a sort of inability to access our data properly.

What recommendations would you give to someone considering this product?

Slack is suited for any type of organization looking for improvement in their workflows, no matter the department. It makes communication feel more comfortable even if you’re reaching out to someone outside of your team and it makes it easier for that person to reply as well, because emails tend to get lost in the spam folder and it makes everything more difficult. It’s an intuitive solution for everyone.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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