Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Shubham T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Slack - The Best Corporate Communication Tool

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

The capability of instant messaging along with the ease of cross platform collaborations is something that differentiates Slack from other products.

What is your favorite aspect of this product?

My favourite aspect of the product is the ease of integration with other softwares which sometimes become very handy and helps avoid unnecessary time wastage to switch among apps.

What do you dislike most about this product?

There is honestly nothing that I dislike about the product for me it's a on the go messaging software for corporates just a little bit of tuning to the video conferencing feature among groups could make it a market leader.

What recommendations would you give to someone considering this product?

I would definitely say go for it and use it you will know the product proves the worth what you are paying for.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

Sirish R.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Great internal communication tool

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack is pretty unique in the fact that it has a very comprehensive mobile application. The integration with Google and Outlook is very much useful as it automatically sets our status whenever we are in a call or meeting

What is your favorite aspect of this product?

I like the huddle feature present in Slack. Additionally, it is quite easy to share files via slack to my teammates

What do you dislike most about this product?

There is no option to check whether the other person has seen our message or not. This should be introduced.

What recommendations would you give to someone considering this product?

Slack is a great internal communication tool. For companies where their employees are working from home, Slack enables them to stay connected always. A must for all companies

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Hemanth G.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

A software that gets the work done effectively

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Along with chatting and internal communications, Slack provides us with the ability to join huddles and share screen which makes it unique when compared to similar softwares

What is your favorite aspect of this product?

Whenever we share our screens on Slack, there is an option to share only selected screens which I like very much. Also, users can control the other persons screen which is cool

What do you dislike most about this product?

Slack, for a large organization may end up being a bit costly

What recommendations would you give to someone considering this product?

This is a wonderful tool to streamline your internal and external communications which every business must consider.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Trustworthy

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