Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Ashley L.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

My experience with Slack was impeccable.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

I like it for its ease of configuration, use and accessibility, the quick and easy direct messages to chat with other people far away, easy to send code, images, audio files, etc.

What is your favorite aspect of this product?

It is an effective platform for fast and instant communication, available for professional and personal use. It integrates well with Google Calendar, Zoom, and Jira. Simple and easy to understand user interface with many customization options.

What do you dislike most about this product?

Impeccable experience.

What recommendations would you give to someone considering this product?

I recommend slack for easy communication, reliable and fast calls and chats.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Saves Time

Paul W.

  • Role: Sales Marketing
  • Industry: Telecommunications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

The conversation becomes more faster and reliable

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack allows and encourages employees to interact with one another more: asking questions, reviewing more frequently, sharing interesting articles, and so on. It promotes community and facilitates communication. While email is more customer, Slack keeps a company's internal team connected.

What is your favorite aspect of this product?

The ease with which I can communicate with others and promptly discuss issues. Great for synchronous work, particularly for distant teams working in different time zones. I also appreciate being able to set reminders to revisit a topic or contact someone at a later time. It aids in the organization of discussions and ensures that the appropriate individuals are included.

What do you dislike most about this product?

When there are too many individuals in a gathering, it's easy for items to get buried. I also dislike the fact that we are unable to include gifs in threads. Only ordinary channel messages can contain such. This issue should be resolved in future editions.

What recommendations would you give to someone considering this product?

I would suggest Slack to those who want to boost their productivity and decision-making efficiency in their organization. However, if you also want this program to meet your video conferencing needs, please look into it. It is the market leader in social collaboration and is fantastic at it.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Karan S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2022

Great app integration and simple querying language

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is a whole beast unto itself. It allows seamless communication combined with unmatched app integration. My company has integrations with JIRA, Figma, Dropbox and Trello, to name a few. Being able to integrate smaller apps (such as estimating agile stories during our zoom estimation meetings) has been a breath of fresh air.

What is your favorite aspect of this product?

App integration - getting messages from other apps that we use all the time using simple hooks has been a game changer for our productivity. We don't need to constantly switch between browser tabs to get quick hits of information that inform the conversations that we are currently having over Slack. We also love the poll feature to get a general consensus on a group-wide question. Slack allows for inclusive communication across teams and disciplines within our organization.

What do you dislike most about this product?

I don't like the native app - it's very slow and extremely CPU-intensive. As a result, I prefer the web app (despite the recommendation from my company to use the native app). Outside of that very small issue (since there is a simple workaround for me), things move very quickly on Slack and aside from pinning, there is no way to remind myself of the most important thing I was just looking at. I can save messages, but it sometimes gets overwhelming to save 30 things in a day and not quite remember the context - you can go back and look at the context easily, but it takes quite a bit of time out of the day.

What recommendations would you give to someone considering this product?

Don't hesitate - jump right in. Slack is the de-facto communication tool for organizations in 2022 and has greatly reduced how much time my teammates have to spend on actual video calls. It allows for quick updates, quick questions to get answered, and has also reduced our reliance on emails. It truly does change how productive we are and I can't imagine going back to anything else.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular Slack Comparisons