What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Calli-Kim D.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Jun 2022
Interdepartmental Communication Tool.
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is essential software for working. It's great for communicating and aligning with other companies both inside and externally. Slack is incredibly beneficial on a daily basis to organise and interact with your team thanks to its multiple integrations with Sheets, Pipedrive, Calendy, and other productivity applications.
What is your favorite aspect of this product?
It's quick, easy, and flexible to smoothly switch from public to private talks without losing the original thread. Slack's search feature is wonderful; it can be used to keep track of previously answered questions, saving everyone time. Slack can be used to communicate in a more real-time manner than email.
What do you dislike most about this product?
When I share the screen during the huddle, the green outline that appears while sharing the screen becomes fixed on the screen itself and will not disappear unless I restart the system. Even after reading all of the messages, it still displays a notification that there are unread mentions. I frequently can't see the profile picture.
What recommendations would you give to someone considering this product?
We rarely use email now that we utilise Slack because everything is real-time and documented. The most important conversation topics can be pinned. The way Slack is organised into channels is fantastic. Because each of them has a different theme. I appreciate being able to save rest so I can return to a topic or ping someone later. The most crucial feature of Slack is its mobile support.
Pros
- Helps Innovate
- Performance Enhancing
- Caring
- Saves Time
Please tell us why you think this review should be flagged.
Susang R.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jun 2022
Meetings done easy with Slack
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is very fun to use and has plenty of latest features. All our team meetings have moved to slack. The integration with Google Calendar and other meeting tools is pretty awesome with Slack. Also the platform is available as a mobile app
What is your favorite aspect of this product?
Creating a slack huddle and have a team meeting is my favourite part of the product. Also, sharing the screen and drawing using pencil is quite cool
What do you dislike most about this product?
The only dislike for me would be the notifications. They don't come properly some times
What recommendations would you give to someone considering this product?
A definite must for any busines. Easy to implement and very easy to use and a very low cost
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Unique Features
Please tell us why you think this review should be flagged.
Chantel M.
- Role: Finance
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jun 2022
Well-known and well-managed communication system
Likeliness to Recommend
What differentiates Slack from other similar products?
Within our company, SLACK has greatly streamlined communication. Slack integrates with a variety of other applications, making it easy for our entire firm to use. It is valuable to all of our company teams, but it is especially beneficial to project management and sales teams for keeping everyone on the same page.
What is your favorite aspect of this product?
Its built-in Slack-bot application is really powerful and adorable and notifies us about messages on a variety of devices, including smartphones, PC, and others. SLACK constantly improves its functionality and adds new features to deliver seamless communication and collaborative workspaces, with more integrations on the way. Its attachment with HubSpot is one of my favorite features because it makes my work easier.
What do you dislike most about this product?
The prior message search option may be more comprehensive as well as the notification system might be better so we can better manage it. I Wish draughts would last longer, they usually vanish within a few minutes. I also had considerable trouble posting a photo without the dimensions being distorted.
What recommendations would you give to someone considering this product?
Unlike others, it is a professional yet interactive platform that will allow you to make your conversation with your customers and employees more stunning. If you think messages are too uninteresting for customers and employees, SLACK may be the solution for you. In addition to text, this system allows you to send GIFs and videos, making your conversations much more entertaining.
Pros
- Helps Innovate
- Reliable
- Efficient Service
- Caring
Please tell us why you think this review should be flagged.
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