Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Syed Muhammad Z.

  • Role: Operations
  • Industry: Telecommunications
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

"Easy to use, but a bit pricey."

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

It greatly reduces the number of emails and allows integration across all form factors (phone, tablet, laptop) and across all OSs (Android, Windows, iOS). It has integration with many of the other productivity tools (Trello, G Drive, Dropbox, RSS, etc.) in order to manage and interact across your product suite, but I think Asana has this as well so that's likely the same.

What is your favorite aspect of this product?

You can use Slack on both desktop and mobile devices (on Android and iOS). This application is intended mainly for enterprises to facilitate and organize conversations between teams and departments.

What do you dislike most about this product?

Updates in slack are alomst none or very few and come after so long

What recommendations would you give to someone considering this product?

The application sometimes crashes when i open it because of too many messages it takes some time to load. If that load time can be decreased it would be helpful

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Sally N.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Perfect tool to simplify work across time zones

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

With shared Slack channels, we have experienced better collaboration across departments so we solve customer incidents faster. Slack reminds me of all the things I should be doing in the next 24 hours and helps make sure my team is working towards end goals.

What is your favorite aspect of this product?

This is a workspace that people can jump in and out of as needed, and it is easy to run a quick search on Slack Workspace. Each team has a channel, cross-functional teams have channels organized by project, and channels for weekly or monthly company reporting

What do you dislike most about this product?

Everything including coordinating a recent media campaign aimed at delighting our campaigns happens in Slack so there are too much notifications that can disrupt normal working

What recommendations would you give to someone considering this product?

With Slack, files and conversations exist side by side so every member of the team has access to the most up-to-date information. Slack is also a faster way for organisations to work with their partners and customers

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Michael F.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

The most effective platform for teamwork

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

We were using Teams before, but we found Slack's capabilities and user interface more appealing, so we switched. With direct service integration, we can send notifications to slack if certain conditions are met, such as a server being down or bandwidth being exhausted. We can have asynchronous conversations with the aid of Slack.

What is your favorite aspect of this product?

The ability to incorporate Slack into other systems is the feature I find most useful. It's useful for both hybrid and fully remote workplaces since it functions as chat software in real-time and asynchronous. I also like the ability to set a reminder to return to a particular subject or ping a specific person later. Slack's plethora of add-ons, features, and integrations have made it possible for me and my coworkers to work collaboratively from anywhere in the world while maintaining clear and compelling lines of communication. It's terrific that you have a secure means of communicating with colleagues from different companies.

What do you dislike most about this product?

In my experience, the UI of Slack is not very user-friendly for first-time users, and it took me a few weeks to learn the meaning of some terminology. Results from online searches can be murky at times. It can get pretty loud if you have a lot of alerts going on.

What recommendations would you give to someone considering this product?

Slack is our primary method of internal and external communication at my company. We can discuss technical issues and, as necessary, offer screenshots or videos to illustrate our points. If you have tried various IM options but are still having trouble with email, you should give Slack a go, there are many features to explore.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Unique Features

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