What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Syed Muhammad Z.
- Role: Operations
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Jul 2022
"Easy to use, but a bit pricey."
Likeliness to Recommend
What differentiates Slack from other similar products?
It greatly reduces the number of emails and allows integration across all form factors (phone, tablet, laptop) and across all OSs (Android, Windows, iOS). It has integration with many of the other productivity tools (Trello, G Drive, Dropbox, RSS, etc.) in order to manage and interact across your product suite, but I think Asana has this as well so that's likely the same.
What is your favorite aspect of this product?
You can use Slack on both desktop and mobile devices (on Android and iOS). This application is intended mainly for enterprises to facilitate and organize conversations between teams and departments.
What do you dislike most about this product?
Updates in slack are alomst none or very few and come after so long
What recommendations would you give to someone considering this product?
The application sometimes crashes when i open it because of too many messages it takes some time to load. If that load time can be decreased it would be helpful
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
Please tell us why you think this review should be flagged.
Sally N.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Jul 2022
Perfect tool to simplify work across time zones
Likeliness to Recommend
What differentiates Slack from other similar products?
With shared Slack channels, we have experienced better collaboration across departments so we solve customer incidents faster. Slack reminds me of all the things I should be doing in the next 24 hours and helps make sure my team is working towards end goals.
What is your favorite aspect of this product?
This is a workspace that people can jump in and out of as needed, and it is easy to run a quick search on Slack Workspace. Each team has a channel, cross-functional teams have channels organized by project, and channels for weekly or monthly company reporting
What do you dislike most about this product?
Everything including coordinating a recent media campaign aimed at delighting our campaigns happens in Slack so there are too much notifications that can disrupt normal working
What recommendations would you give to someone considering this product?
With Slack, files and conversations exist side by side so every member of the team has access to the most up-to-date information. Slack is also a faster way for organisations to work with their partners and customers
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Michael F.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
The most effective platform for teamwork
Likeliness to Recommend
What differentiates Slack from other similar products?
We were using Teams before, but we found Slack's capabilities and user interface more appealing, so we switched. With direct service integration, we can send notifications to slack if certain conditions are met, such as a server being down or bandwidth being exhausted. We can have asynchronous conversations with the aid of Slack.
What is your favorite aspect of this product?
The ability to incorporate Slack into other systems is the feature I find most useful. It's useful for both hybrid and fully remote workplaces since it functions as chat software in real-time and asynchronous. I also like the ability to set a reminder to return to a particular subject or ping a specific person later. Slack's plethora of add-ons, features, and integrations have made it possible for me and my coworkers to work collaboratively from anywhere in the world while maintaining clear and compelling lines of communication. It's terrific that you have a secure means of communicating with colleagues from different companies.
What do you dislike most about this product?
In my experience, the UI of Slack is not very user-friendly for first-time users, and it took me a few weeks to learn the meaning of some terminology. Results from online searches can be murky at times. It can get pretty loud if you have a lot of alerts going on.
What recommendations would you give to someone considering this product?
Slack is our primary method of internal and external communication at my company. We can discuss technical issues and, as necessary, offer screenshots or videos to illustrate our points. If you have tried various IM options but are still having trouble with email, you should give Slack a go, there are many features to explore.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features
Please tell us why you think this review should be flagged.
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