What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Maddie W.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jul 2022
Great software for file sharing and group chat
Likeliness to Recommend
What differentiates Slack from other similar products?
Fantastic tool for internal communication. The convenience and dependability are both exceptional. This is a great app for communicating with a large group. To coordinate, of course! It's convenient that everyone on the team can step in and provide a response if needed. Excellent variety of available environments.
What is your favorite aspect of this product?
When it comes to communicating about significant projects, our team uses Slack daily. We may have one for our sales staff as a whole, and another for our customer care reps. You may create a separate "channel" for each division, allowing you to communicate with only the people who need to see the information while keeping out others for whom the subject matter is irrelevant.
What do you dislike most about this product?
Display conversation in chronological order. Allow for more granular control over push notifications so that you may get just the most urgent alerts.
What recommendations would you give to someone considering this product?
Slack is the primary means of communication at my firm since it allows for instantaneous, one-on-one interaction amongst coworkers without the need for email. It's a fantastic group chat app that also facilitates the transfer of files and other crucial information. It appears to be lot simpler to use than Teams. Several "channels" have been established with various divisions, making it simple to communicate with only the relevant parties.
Pros
- Helps Innovate
- Performance Enhancing
- Enables Productivity
- Trustworthy
Please tell us why you think this review should be flagged.
Francisco G.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Jul 2022
Professional communication with Slack
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is different in the way that it integrates multiple social media channels and it does this job smoothly and without any issues and it has the ability to cover multiple channels with different tasks that can be labeled and identified properly. It combines texting, audio, video, with the professional sense of it, making it feel like an actual workspace or office where everyone can communicate with each other and handle different work projects simultaneously.
What is your favorite aspect of this product?
Slack is very intuitive and has a really modern platform that integrates multiple applications for better communication. Their API is one of the best I’ve used and perfectly merges communication into one single platform, making it easier to collaborate in our team and transfer files into different channels. I work in marketing, so we have always needed to be in constant communication with everyone, and Slack is great for communicating between different departments and it improves our workflow by allowing us to create thread messages with different teams that will simplify the way we solve issues in our organization.
What do you dislike most about this product?
I really dislike Slack’s search solution as I feel it’s not very functional, takes time to load results and when it does, it doesn’t show intuitive results and its organization is just poorly done. This makes it difficult to find older conversations and creates a sort of inability to access our data properly.
What recommendations would you give to someone considering this product?
Slack is suited for any type of organization looking for improvement in their workflows, no matter the department. It makes communication feel more comfortable even if you’re reaching out to someone outside of your team and it makes it easier for that person to reply as well, because emails tend to get lost in the spam folder and it makes everything more difficult. It’s an intuitive solution for everyone.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
Venkat N.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Jul 2022
Great tool and very easy to use.
Likeliness to Recommend
What differentiates Slack from other similar products?
Haven't really evaluated other tools. have been using slack in multiple organizations. Great tool
What is your favorite aspect of this product?
Ease of use, simple to understand
What do you dislike most about this product?
don't have any reason to dislike the tool
What recommendations would you give to someone considering this product?
Slack has been a great tool. no recommendations at this point
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Please tell us why you think this review should be flagged.
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