Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Maddie W.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

Great software for file sharing and group chat

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Fantastic tool for internal communication. The convenience and dependability are both exceptional. This is a great app for communicating with a large group. To coordinate, of course! It's convenient that everyone on the team can step in and provide a response if needed. Excellent variety of available environments.

What is your favorite aspect of this product?

When it comes to communicating about significant projects, our team uses Slack daily. We may have one for our sales staff as a whole, and another for our customer care reps. You may create a separate "channel" for each division, allowing you to communicate with only the people who need to see the information while keeping out others for whom the subject matter is irrelevant.

What do you dislike most about this product?

Display conversation in chronological order. Allow for more granular control over push notifications so that you may get just the most urgent alerts.

What recommendations would you give to someone considering this product?

Slack is the primary means of communication at my firm since it allows for instantaneous, one-on-one interaction amongst coworkers without the need for email. It's a fantastic group chat app that also facilitates the transfer of files and other crucial information. It appears to be lot simpler to use than Teams. Several "channels" have been established with various divisions, making it simple to communicate with only the relevant parties.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Francisco G.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Professional communication with Slack

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack is different in the way that it integrates multiple social media channels and it does this job smoothly and without any issues and it has the ability to cover multiple channels with different tasks that can be labeled and identified properly. It combines texting, audio, video, with the professional sense of it, making it feel like an actual workspace or office where everyone can communicate with each other and handle different work projects simultaneously.

What is your favorite aspect of this product?

Slack is very intuitive and has a really modern platform that integrates multiple applications for better communication. Their API is one of the best I’ve used and perfectly merges communication into one single platform, making it easier to collaborate in our team and transfer files into different channels. I work in marketing, so we have always needed to be in constant communication with everyone, and Slack is great for communicating between different departments and it improves our workflow by allowing us to create thread messages with different teams that will simplify the way we solve issues in our organization.

What do you dislike most about this product?

I really dislike Slack’s search solution as I feel it’s not very functional, takes time to load results and when it does, it doesn’t show intuitive results and its organization is just poorly done. This makes it difficult to find older conversations and creates a sort of inability to access our data properly.

What recommendations would you give to someone considering this product?

Slack is suited for any type of organization looking for improvement in their workflows, no matter the department. It makes communication feel more comfortable even if you’re reaching out to someone outside of your team and it makes it easier for that person to reply as well, because emails tend to get lost in the spam folder and it makes everything more difficult. It’s an intuitive solution for everyone.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Venkat N.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2022

Great tool and very easy to use.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Haven't really evaluated other tools. have been using slack in multiple organizations. Great tool

What is your favorite aspect of this product?

Ease of use, simple to understand

What do you dislike most about this product?

don't have any reason to dislike the tool

What recommendations would you give to someone considering this product?

Slack has been a great tool. no recommendations at this point

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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