Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Keith B.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Slack to the Future: Messaging for Modern Teams!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack has become the nerve center of our finance team’s communication. It’s not just a messaging app—it’s a full-blown collaboration platform that keeps conversations, updates, and files organized in a way email never could. What makes Slack shine is its balance of simplicity and power; it’s easy to dive into, but it also has layers of functionality that make it indispensable for a busy finance department.

What is your favorite aspect of this product?

One thing that really sets Slack apart is its integrations. We’ve linked it with tools like Excel, our accounting software, and even Google Drive, so we can pull up reports or share documents without leaving the platform. Workflow Builder is another standout—it automates routine tasks like reminding the team about monthly financial reporting deadlines or flagging transactions that need approval. It’s saved us countless hours.

What do you dislike most about this product?

I dislike nothing about Slack.

What recommendations would you give to someone considering this product?

I’d recommend Slack without hesitation to any finance team. It’s the perfect blend of communication and organization, making it an essential tool for staying on top of the numbers and in sync with your team.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Gulsan P.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Great for Team Collaboration

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

it’s honestly a game-changer for team communication.

What is your favorite aspect of this product?

Channels keep things organized and easy to find. Integrated with other tools, which saves a ton of time.

What do you dislike most about this product?

The app can get slow with too many integrations. Notifications can become overwhelming if you don’t set them right.

What recommendations would you give to someone considering this product?

managing a team and want everything in one place, Slack is fantastic

Pros

  • Helps Innovate
  • Trustworthy
  • Unique Features
  • Efficient Service

Cristian R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2025

Immediate utility in team communication.

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack offers a more complete software based on communication between various work groups, it offers the possibility of organizing several chat channels for the same organization while other platforms offer single channels for work teams, I consider that Slack offers broader communication methods. It is an excellent multi-function platform, since it also allows video and audio meetings, each meeting can be created in a personalized way, sending new invitations and managing participants, the quality of each meeting and the stability is something that stands out a lot and surpasses any competition that Slack has.

What is your favorite aspect of this product?

I love that communication within Slack takes place in real time, all messages are sent and received instantly without any delay, this helps communication to be consistent at all times. It has many integrations available, Slack integrates with almost all platforms today and this is very useful because you can integrate it to a project or task management platform, either to manage new assignments while staying in communication with your work team. Slack also allows you to upload new files to the communication channel and work together on that document file. I loved the collaboration within Slack because it allows you to enhance teamwork.

What do you dislike most about this product?

The main negative aspect is the prices that are handled in Slack's paid plans. Despite being a platform with a lot of potential for team communication, I consider that its costs are a bit high. It is a platform that has many problems with the old message history, since it is quite complicated to find old messages within Slack. Most messages are lost over time since the work team's chat history grows every day. I would like to see filters implemented in the chat history in order to find old messages on specific dates.

What recommendations would you give to someone considering this product?

I recommend using Slack on your mobile device. The app on your cell phone works perfectly. It offers constant notifications so that you are informed about the latest activity that your work team channel has had and the information that has been shared recently. Using this app will boost your results when you start using Slack, as it helps you stay connected without having to access the desktop version.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

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