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What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Fair
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Keith B.
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2025
Slack to the Future: Messaging for Modern Teams!
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack has become the nerve center of our finance team’s communication. It’s not just a messaging app—it’s a full-blown collaboration platform that keeps conversations, updates, and files organized in a way email never could. What makes Slack shine is its balance of simplicity and power; it’s easy to dive into, but it also has layers of functionality that make it indispensable for a busy finance department.
What is your favorite aspect of this product?
One thing that really sets Slack apart is its integrations. We’ve linked it with tools like Excel, our accounting software, and even Google Drive, so we can pull up reports or share documents without leaving the platform. Workflow Builder is another standout—it automates routine tasks like reminding the team about monthly financial reporting deadlines or flagging transactions that need approval. It’s saved us countless hours.
What do you dislike most about this product?
I dislike nothing about Slack.
What recommendations would you give to someone considering this product?
I’d recommend Slack without hesitation to any finance team. It’s the perfect blend of communication and organization, making it an essential tool for staying on top of the numbers and in sync with your team.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
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Gulsan P.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Jan 2025
Great for Team Collaboration
Likeliness to Recommend
What differentiates Slack from other similar products?
it’s honestly a game-changer for team communication.
What is your favorite aspect of this product?
Channels keep things organized and easy to find. Integrated with other tools, which saves a ton of time.
What do you dislike most about this product?
The app can get slow with too many integrations. Notifications can become overwhelming if you don’t set them right.
What recommendations would you give to someone considering this product?
managing a team and want everything in one place, Slack is fantastic
Pros
- Helps Innovate
- Trustworthy
- Unique Features
- Efficient Service
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Cristian R.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Jan 2025
Immediate utility in team communication.
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack offers a more complete software based on communication between various work groups, it offers the possibility of organizing several chat channels for the same organization while other platforms offer single channels for work teams, I consider that Slack offers broader communication methods. It is an excellent multi-function platform, since it also allows video and audio meetings, each meeting can be created in a personalized way, sending new invitations and managing participants, the quality of each meeting and the stability is something that stands out a lot and surpasses any competition that Slack has.
What is your favorite aspect of this product?
I love that communication within Slack takes place in real time, all messages are sent and received instantly without any delay, this helps communication to be consistent at all times. It has many integrations available, Slack integrates with almost all platforms today and this is very useful because you can integrate it to a project or task management platform, either to manage new assignments while staying in communication with your work team. Slack also allows you to upload new files to the communication channel and work together on that document file. I loved the collaboration within Slack because it allows you to enhance teamwork.
What do you dislike most about this product?
The main negative aspect is the prices that are handled in Slack's paid plans. Despite being a platform with a lot of potential for team communication, I consider that its costs are a bit high. It is a platform that has many problems with the old message history, since it is quite complicated to find old messages within Slack. Most messages are lost over time since the work team's chat history grows every day. I would like to see filters implemented in the chat history in order to find old messages on specific dates.
What recommendations would you give to someone considering this product?
I recommend using Slack on your mobile device. The app on your cell phone works perfectly. It offers constant notifications so that you are informed about the latest activity that your work team channel has had and the information that has been shared recently. Using this app will boost your results when you start using Slack, as it helps you stay connected without having to access the desktop version.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Efficient Service
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