Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Mukesh M.

  • Role: Consultant
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Fantastic product!

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Fast and user friendly

What is your favorite aspect of this product?

Best messaging app

What do you dislike most about this product?

Nothing so far

What recommendations would you give to someone considering this product?

Give a try

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy

Balakrishna S.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Software developer friendly software

Likeliness to Recommend

7 /10

What differentiates Slack from other similar products?

Has a bot which helps in integration easily

What is your favorite aspect of this product?

Huddle and integration

What do you dislike most about this product?

Not great chat friendly

What recommendations would you give to someone considering this product?

Great product for software team

Pros

  • Trustworthy
  • Client Friendly Policies
  • Helps Innovate
  • Continually Improving Product

Max B.

  • Role: Sales Marketing
  • Industry: Insurance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2024

Great for cross-functional communication

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It's great in a remote world and office environment. Makes it very easy to communicate

What is your favorite aspect of this product?

I love all the integrations to Salesforce, ZoomInfo, Google Calendar, etc.

What do you dislike most about this product?

When you respond with an emoji it doesn't send a notification

What recommendations would you give to someone considering this product?

For a communication tool, it works incredible.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Inspires Innovation

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