Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Cross Platform Support

86

Granular Access Management

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Vinay K.

  • Role: Finance
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Unlocking seamless team collobaration

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Its have a community and ecosystem which differentiate it from other similar products

What is your favorite aspect of this product?

Real time messaging and file sharing

What do you dislike most about this product?

Free version have a limitation of message storage

What recommendations would you give to someone considering this product?

Before committing to paid veeron try free version find your requirement and if it fits to you go with paid version.

Pros

  • Enables Productivity
  • Effective Service
  • Helps Innovate
  • Continually Improving Product

Uma Mahesh M.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

easy to use

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

it is easy to use

What is your favorite aspect of this product?

nice for team meetings and collaboration

What do you dislike most about this product?

no dislikes

What recommendations would you give to someone considering this product?

best to use

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ketan D.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Easy to use

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Easy to use, Fast and efficient

What is your favorite aspect of this product?

Messaging feature

What do you dislike most about this product?

good themes

What recommendations would you give to someone considering this product?

improve theming

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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