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What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Fair
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
Siddharth V.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Nov 2023
Your data within the platform is always protected
Likeliness to Recommend
What differentiates Slack from other similar products?
Channels can be public, private, shared or multi-workspace. You can learn more about the difference in these channels here. It makes it easy to share and collaborate with someone in real-time. This is great for when you need an immediate response about a deadline. It’s easy to share something funny or off-topic with co-workers.
What is your favorite aspect of this product?
Your data within the platform is always protected thanks to great security. You can download it straight to your desktop and it has a fully functioning mobile app as well.
What do you dislike most about this product?
Your conversations get deleted after 14 days, so if you are sent something important within a channel, make sure you make a note of it. There is minimum file storage. When files are sent through Slack instead of email, it can be frustrating because you only get as much storage as you choose to pay for as a company, so Slack slowly deletes files over time.
What recommendations would you give to someone considering this product?
Go through the online material available to learn more about it.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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Muhammed Ali T.
- Role: Information Technology
- Industry: Transportation
- Involvement: End User of Application
Submitted Oct 2023
Grouping Capability at Its Best
Likeliness to Recommend
What differentiates Slack from other similar products?
Especially grouping ability into different topics is making Slack very unique
What is your favorite aspect of this product?
I like the boolean search as well as file sharing extensions.
What do you dislike most about this product?
I personally think there is nothing to dislike about the tool because everything seems OK so far.
What recommendations would you give to someone considering this product?
I'd recommend them to try different access types such as full user or guest user to understand the differences of features.
Pros
- Altruistic
- Helps Innovate
- Continually Improving Product
- Reliable
Please tell us why you think this review should be flagged.
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Dorica P.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Nov 2023
All in one communication tool!
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack is one of the most reliable communicaion tools I have ever used and what differentiates and what made it unique is it's userinterface and the cute emojis and notification sound and the ease to personalize the theme. For me this promotes better engagement within channels.
What is your favorite aspect of this product?
Aside from it's color. I can easily add inside slack all applications I needed in performing my day to day task and definitely having the ability to be mobile, I can stay up to date to all important events, announcements, no missed metings even I am away from my desk.
What do you dislike most about this product?
Slack is one of my favorites and right now I cannot think of anything that I dislike about the product.
What recommendations would you give to someone considering this product?
In considering this product, like all other businesses, we need consider how widely it will be used within an organization, are we able to maximize all the key functionalities of this platform and what's the return of investment versus using other communication tools that offers the same function.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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