Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Siddharth V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Your data within the platform is always protected

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Channels can be public, private, shared or multi-workspace. You can learn more about the difference in these channels here. It makes it easy to share and collaborate with someone in real-time. This is great for when you need an immediate response about a deadline. It’s easy to share something funny or off-topic with co-workers.

What is your favorite aspect of this product?

Your data within the platform is always protected thanks to great security. You can download it straight to your desktop and it has a fully functioning mobile app as well.

What do you dislike most about this product?

Your conversations get deleted after 14 days, so if you are sent something important within a channel, make sure you make a note of it. There is minimum file storage. When files are sent through Slack instead of email, it can be frustrating because you only get as much storage as you choose to pay for as a company, so Slack slowly deletes files over time.

What recommendations would you give to someone considering this product?

Go through the online material available to learn more about it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Muhammed Ali T.

  • Role: Information Technology
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2023

Grouping Capability at Its Best

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Especially grouping ability into different topics is making Slack very unique

What is your favorite aspect of this product?

I like the boolean search as well as file sharing extensions.

What do you dislike most about this product?

I personally think there is nothing to dislike about the tool because everything seems OK so far.

What recommendations would you give to someone considering this product?

I'd recommend them to try different access types such as full user or guest user to understand the differences of features.

Pros

  • Altruistic
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Dorica P.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

All in one communication tool!

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is one of the most reliable communicaion tools I have ever used and what differentiates and what made it unique is it's userinterface and the cute emojis and notification sound and the ease to personalize the theme. For me this promotes better engagement within channels.

What is your favorite aspect of this product?

Aside from it's color. I can easily add inside slack all applications I needed in performing my day to day task and definitely having the ability to be mobile, I can stay up to date to all important events, announcements, no missed metings even I am away from my desk.

What do you dislike most about this product?

Slack is one of my favorites and right now I cannot think of anything that I dislike about the product.

What recommendations would you give to someone considering this product?

In considering this product, like all other businesses, we need consider how widely it will be used within an organization, are we able to maximize all the key functionalities of this platform and what's the return of investment versus using other communication tools that offers the same function.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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