Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Akshaj M.

  • Role: Student Academic
  • Industry: Engineering
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Nov 2023

Great for Team Communication, Could Use More Featu

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is different 'cause it's really easy to use and connects with lots of other apps. It lets people talk in real-time, which is super helpful for teams. It's also good at keeping things organized with different channels, and you can use it on both computers and phones.

What is your favorite aspect of this product?

My favorite thing about Slack is how it lets everyone talk and work together easy. It's simple to find old messages and you can add lots of apps to make it do more stuff. It's like having everything in one place, which is super handy for working with my team.

What do you dislike most about this product?

What bugs me most about Slack is how it can get too much with all the messages. It's hard to keep track and not get lost. Plus, it can be pricey for the full stuff, which is tough for small teams or if you're tight on budget.

What recommendations would you give to someone considering this product?

If you're thinking about using Slack, it's a good idea, especially for team talks. Try the free one first to see if it fits what you need. Remember to set up your alerts so you don't get too many. Also, explore how it works with other apps you use.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy
  • Role: Sales Marketing
  • Industry: Entertainment
  • Involvement: Initial Implementation
Validated Review
Anonymous Reviewer

Submitted Nov 2023

Super easy and straightfoward

Likeliness to Recommend

10 /10

Pros

  • Inspires Innovation
  • Appreciates Incumbent Status
  • Helps Innovate
  • Reliable

Cons

  • Less Performance Enhancing
  • Charges for Enhancements
  • Security Frustrates

Charanjeet S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Absolutely Amazing Communication Channel is Slack

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is similar to other communication channels but it does provides the end to end secure delivery of the messages and files because slack is used by most of the professionals

What is your favorite aspect of this product?

I like the integration feature slack provide. We can easily integrate slack with any 3rd party tools like jira, trello, bitbucket, basecamp etc.

What do you dislike most about this product?

It's not completely a dislike but a problem that can be resolved. The calling feature is not that much powerful in slack.

What recommendations would you give to someone considering this product?

I will recommend slack to every team who are working remotely or need to communicate on daily basis. Slack is a best option

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

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