Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

Filter By

Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


{y}
{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Anuj S.

  • Role: Public Sector
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Brilliant Product Used For Team Conversation

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Its two factor authentication and other security updates makes it different from other.

What is your favorite aspect of this product?

Its search functionality is the favorite aspect of Slack as per my opinion.

What do you dislike most about this product?

Limited offline functionality is the only thing to dislike in it.

What recommendations would you give to someone considering this product?

Use this software without any limitation as it provides full security and safety of data.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Varun C.

  • Role: Consultant
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Best Communication tool

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Easy to Use Connect slack with jira, confluence, workflow steps for jira. Huddle

What is your favorite aspect of this product?

File sharing and tracking Status updates Mobile access

What do you dislike most about this product?

It's difficult to find earlier discussions in threads.

What recommendations would you give to someone considering this product?

Private and public group chat Sending DMs to team members

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

FRANCHESCA R.

  • Role: Operations
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2023

Innovative Internal Messaging Platform

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Real-time communication: Users can send messages, share files, and collaborate in real-time Transparency: Users can see all conversations and messages in one place Flexibility: Users can access information on their own time Collaboration: Slack brings teams together across locations, time zones, and working styles

What is your favorite aspect of this product?

I love how you can customize it for what works for your teams. I also love the additional feature called donut and the onboarding aspect that comes with it.

What do you dislike most about this product?

It can get a little noisy but nothing you can't control by setting guidelines and structure.

What recommendations would you give to someone considering this product?

Get it! Its a fast way to get communications across, show recognition, provide visibility, and make sure everyone is on the same page.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Trustworthy

Most Popular Slack Comparisons