Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

1
Since last award

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Respectful

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

87

Usability and Intuitiveness

86

Breadth of Features

86

Ease of Data Integration

85

Ease of IT Administration

85

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Thomas W.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Intuitive chat platform with many functions

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Despite providing real-time chat service, Slack stands out because it has a unique design that makes it look professional. When compared with other chat tools, Slack seems more professional and relatively formal, which makes it ideal for business-related communications. It also allows you to share files, images, comments, and direct messages to relevant people.

What is your favorite aspect of this product?

I like Slack because they send alerts to my email about what is happening on the platform. Therefore, I have a glimpse of what is happening and whether my boss responded to my request even before I login to my Slack account. I also like it because it is easily accessible from anywhere using any device. It is also versatile in that you can share information through private chats, channels, or share with everyone on the workspace. It delivers messages quite fast especially if the participants have a good internet connection.

What do you dislike most about this product?

Sometimes there is too much happening on slack especially if you have several channels and many private chats. So if you are not careful, you might end up spending too much time following what is happening on Slack instead of focusing on your work. If you make a mistake and send the wrong message to a certain channel, the information is seen in real time, which could lead to problems. So you need to be sure what you want to share and with whom.

What recommendations would you give to someone considering this product?

Always create a channel for people handing the same tasks. This makes it easy to share information to specific people and avoid burdening all the others with information that does not relate to them.

Pros

  • Helps Innovate
  • Performance Enhancing
  • Unique Features
  • Efficient Service

Kate B.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

Slack is integral to our operational success.

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack is intuitive and easy to use. I am of the opinion that anyone who has ever made use of a messenger application in any form will get used to using Slack in a matter of hours. Also important, is Slacks ability to integrate with other software products. This has enabled my company for example, to create workflows around Slacks integration with important software products we utilize at the workplace.

What is your favorite aspect of this product?

The most important part of my Slack experience is always going to be SLACK CHANNELS and this is my favourite aspect of the product. Slack brings clarity and order to our team conversations by allowing us to group conversations based on teams, interests , projects etc Channels on Slack brings alignment to conversations by ensuring that conversations are centered around employees with connected work interest or job roles.

What do you dislike most about this product?

Information overload is a major disadvantage of Slack ,especially within organizations with a large employee size , which automatically means lots of channels. In my time using Slack at my present company, there have been situations where I have missed critical team message notifications , based on having so many unread notifications at the same time.

What recommendations would you give to someone considering this product?

I think for most organisations, using Slack comes with a lot of undeniable benefits.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Security Protects

Ram M.

  • Role: Student Academic
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

chat software that everyone should use - Slack

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack has been designed very well. We can easily use the service without that much of hassle. It has been developed to be implemented in any type of business. You will get use to it very easy since you might be able to use it every single day. The features that the service offers are great, you can easily communicate with others by chat, call or videoconferencing which is amazing and the integration it has with other services or tools are great.

What is your favorite aspect of this product?

Slack is an absolute must for most companies. It allows for quick communication, easy file sharing (even large video files!), and disbursement of information. You can set up channels based on specific groups, which makes it easy to share information with just those needed. Pin files or messages to the channel, making it easy to find them later. There is an awesome feature where you can "remind me later" and then set a time when you want Slack to remind you about it. Or "save for later" where you can take messages and use them to create a to-do list that can be marked complete when done.

What do you dislike most about this product?

Well, there are really few things that I dislike. Generally I only feel that the shortcuts used in other communication applications are needed, such as swiping to reply to a message, etc. But at a technical level, I don't have much to complain about. At least for the use we give it in the company I work for, it covers all our communication needs.

What recommendations would you give to someone considering this product?

It is a powerful and feature-rich platform for team communication and collaboration. It offers a user-friendly interface, a wide range of features, and a large ecosystem of integrations. Slack offers a wide range of features, including channels, direct messages, threads, file sharing, screen sharing, video calls, and more. Also, Slack integrates with thousands of other applications, making it a central hub for your team's work.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Unique Features

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