Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Sobia K.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

A Game-Changer for Streamlined Teamwork

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

It stands out for its superior user interface, extensive integration capabilities with numerous third-party apps, and robust communication features that foster real-time collaboration. Its unique channel-based messaging system allows for organized, topic-specific conversations, enhancing team coordination.

What is your favorite aspect of this product?

Slack offers powerful search functionality, making information retrieval quick and efficient. These elements combined create a more seamless and integrated team communication experience compared to other similar products.

What do you dislike most about this product?

sometimes I miss notifications or enter makes things go published

What recommendations would you give to someone considering this product?

Fully explore its channel organization feature to keep conversations topic-focused and manageable. Also, take advantage of Slack's powerful search functionality for easy information retrieval. Start with the free version to understand its fit for your team, and consider the paid plans for more advanced features as your needs evolve."

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Tanvi P.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Handy, friendly but a bit distractive at times

Likeliness to Recommend

8 /10

What differentiates Slack from other similar products?

Don't need to create a meeting within a group. Can just start a huddle instantaneously with either one person or a group. Makes it very dynamic user experience wise. Also ability to point out using a marker when sharing a screen

What is your favorite aspect of this product?

Very user-friendly, reliable and handy tool all at the same time. Feels friendly to connect even with professional colleagues giving a balanced experience to manage professional commitment while not sounding very diplomatic. I think this is due to branding, user experience and color palettes.

What do you dislike most about this product?

Volume of notifications which is sometimes distractive. Also costing is a bit too much for medium sized teams.

What recommendations would you give to someone considering this product?

Set important reminders. Use took wisely and not just because you have free access from your organisation workplace.

Pros

  • Reliable
  • Performance Enhancing
  • Unique Features
  • Effective Service

BiLaL A.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jan 2024

Great choice!

Likeliness to Recommend

9 /10

What differentiates Slack from other similar products?

Slack distinguishes itself through its user-friendly interface, seamless integrations with third-party apps, robust search functionality, and emphasis on real-time communication through channels. Its focus on team collaboration and flexibility has contributed to its popularity in professional environments.

What is your favorite aspect of this product?

Organize communication by creating channels for specific topics or teams. Facilitate private conversations between team members.

What do you dislike most about this product?

While Slack has a powerful search feature, some users find it complex to locate specific information.

What recommendations would you give to someone considering this product?

Take advantage of Slack's extensive app integrations to optimize workflows and enhance collaboration.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Trustworthy

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