What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
1
Since last award
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
- Role: Operations
- Industry: Transportation
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Good for start ups but not for big companies
Likeliness to Recommend
Pros
- Efficient Service
- Caring
- Respectful
- Fair
Cons
- Slower Product Innovation
- Less Generous
- Under Delivered
Please tell us why you think this review should be flagged.
Anish M.
- Role: Information Technology
- Industry: Education
- Involvement: End User of Application
Submitted Mar 2024
Powerful Collaboration Tool
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack has an intuitive interface, it has an extensive customization options, plus has numerous integration capabilities. Real time connections and seamless communication is a top choice for businesses.
What is your favorite aspect of this product?
Ease if use and customizable channels for specific teams or projects.
What do you dislike most about this product?
Area of improvement is the cost relative to the value received. While features are provided but it not cost efficient, I typically see the price not competitive and it looks to be on the higher side comparing its others competitors and the value they provide.
What recommendations would you give to someone considering this product?
Check thoroughly if slack handles all the needs of your organization. You can use the trial period to test on all possibilities before closing put on Slack.
Pros
- Performance Enhancing
- Enables Productivity
- Saves Time
- Security Protects
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Sophie L.
- Role: Operations
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2024
A tool to consider.
Likeliness to Recommend
What differentiates Slack from other similar products?
Slack's ability to integrate with important platforms and tools I use as a tax auditor, including accounting systems, file storage platforms, project management platforms etc This integration makes it easier to.consolidate and streamline my workflow processes, enabling me as an auditor to bring information from.different sources into my activity on Slack.
What is your favorite aspect of this product?
The ability to create dedicated channels for different work operations, projects , teams and department is easily the best part of my Slack experience so far. This makes collaboration and communication more effective and organized , ensuring that conversations and content (files ) related to specific day to day company operations are easy to track and access.
What do you dislike most about this product?
I find it difficult managing my notifications on Slack. Maybe because I am a member of so many Slack channels, which automatically means I get to be involved in a lot of conversations too. As a result , I get a constant stream of messages, which have sometimes been overwhelming and a source of distractions.
What recommendations would you give to someone considering this product?
For me, Slack is a tool to consider for most professional teams and departments, who want to be more effective in their daily operations.
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
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