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What is Slack?
Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
91 Likeliness to Recommend
97 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Slack?
Pros
- Reliable
- Enables Productivity
- Fair
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Integration With Productivity Tools
Granular Access Management
Cross Platform Support
Search
Document Collaboration
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Breadth of Features
Ease of Data Integration
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Vendor Support
Availability and Quality of Training
Slack Reviews
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Tomo S.
- Role: Industry Specific Role
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2024
Great app, the only downside is it's standalone
Likeliness to Recommend
What differentiates Slack from other similar products?
The vibe of it is fun and casual, more relaxed compared to software like Teams.
What is your favorite aspect of this product?
The search is pretty good, the design is intuitive
What do you dislike most about this product?
That it is a standalone product - unlike Teams, it doesn't have its own calendar functionality or video conferencing capability.
What recommendations would you give to someone considering this product?
It's a unique and easy-to-use product, but how different is Slack from Teams?
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features
Please tell us why you think this review should be flagged.
Thomas W.
- Role: Student Academic
- Industry: Education
- Involvement: End User of Application
Submitted Feb 2024
Intuitive chat platform with many functions
Likeliness to Recommend
What differentiates Slack from other similar products?
Despite providing real-time chat service, Slack stands out because it has a unique design that makes it look professional. When compared with other chat tools, Slack seems more professional and relatively formal, which makes it ideal for business-related communications. It also allows you to share files, images, comments, and direct messages to relevant people.
What is your favorite aspect of this product?
I like Slack because they send alerts to my email about what is happening on the platform. Therefore, I have a glimpse of what is happening and whether my boss responded to my request even before I login to my Slack account. I also like it because it is easily accessible from anywhere using any device. It is also versatile in that you can share information through private chats, channels, or share with everyone on the workspace. It delivers messages quite fast especially if the participants have a good internet connection.
What do you dislike most about this product?
Sometimes there is too much happening on slack especially if you have several channels and many private chats. So if you are not careful, you might end up spending too much time following what is happening on Slack instead of focusing on your work. If you make a mistake and send the wrong message to a certain channel, the information is seen in real time, which could lead to problems. So you need to be sure what you want to share and with whom.
What recommendations would you give to someone considering this product?
Always create a channel for people handing the same tasks. This makes it easy to share information to specific people and avoid burdening all the others with information that does not relate to them.
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Efficient Service
Please tell us why you think this review should be flagged.
Kurt S.
- Role: C-Level
- Industry: Entertainment
- Involvement: End User of Application
Submitted Feb 2024
Slack is totally for demanding customers
Likeliness to Recommend
What differentiates Slack from other similar products?
Working for a global firm has taken care of my communication woes; now I can speak freely with my coworkers without worrying about missing a beat. My alerts are always received by them, and they are all aware of each other's announcements.
What is your favorite aspect of this product?
Since I've used Slack for over three years at two separate workplaces, I can attest to its ease of use and comprehensive features. Thanks to this, I can have one-on-one conversations with my coworkers on whatever subject I choose by setting up dedicated channels for that purpose. Because of that, you won't be able to miss a single conversation or post in the thread. As a team leader, you'll find that integrating with your teammates and communicating with them appropriately is second nature. In short, Slack is an integral part of our daily operations.
What do you dislike most about this product?
Technical difficulties do occur from time to time, and it may take several hours before the alerts become available. Nevertheless, it becomes apparent after a while.
What recommendations would you give to someone considering this product?
It works wonderfully for regular conversations between distant coworkers all across the world. One major drawback is the lack of an acknowledged functionality or "viewed" signal, which leaves me in the dark as to whether or not a coworker has received my message. This is something that Microsoft Teams offers, and I think it would be really useful.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Enables Productivity
Please tell us why you think this review should be flagged.
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