Slack Logo Award Winner Product Badge
Slack Logo Award Winner Product Badge
Slack

Slack

Composite Score
9.0 /10
CX Score
9.2 /10
Category
Slack
9.0 /10

What is Slack?

Slack creates alignment and shared understanding across your team, making you more productive, less stressed, and just a little bit happier. Slack brings all your team's communication together, giving everyone a shared workspace where conversations are organized and accessible.

Company Details


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Awards & Recognition

Slack won the following awards in the Business Instant Messaging - Enterprise category

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Slack Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Slack.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

97 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Slack?

1% Negative
4% Neutral
95% Positive

Pros

  • Reliable
  • Enables Productivity
  • Fair
  • Helps Innovate

Feature Ratings

Average 87

Instant Messaging

92

Notifications

88

File Sharing Collaboration

87

Integration With Productivity Tools

86

Granular Access Management

86

Cross Platform Support

86

Search

85

Document Collaboration

83

Vendor Capability Ratings

Average 85

Ease of Implementation

87

Business Value Created

87

Quality of Features

86

Usability and Intuitiveness

86

Breadth of Features

85

Ease of Data Integration

85

Ease of IT Administration

84

Ease of Customization

84

Product Strategy and Rate of Improvement

83

Vendor Support

82

Availability and Quality of Training

82

Slack Reviews

Aman K.

  • Role: Information Technology
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Communicating made easy with Slack

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

Slack has a great breadth of features which differentiates it from its peers. I liked how well threads help in tracking and communicating about different topics with different stakeholders within the same channel. It also provides good customization for writing text and that helps to communicate with stakeholder in a clear & concise way.

What is your favorite aspect of this product?

My favorite aspect is how clean and easy to use its interface is. I switched from Teams and found it quite intuitive to use and with all the features to make different channels for different purposes and managing threads seamlessly for tracking conversations has made slack a important part of my job.

What do you dislike most about this product?

I'm quite satisfied with the product and its features but I had faced issues in the past with respect to attaching some files as it wasn't allowing to attach any files but I guess those would some bugs which got corrected later.

What recommendations would you give to someone considering this product?

It's a great product for everyday use and will definitely help in productivity enhancement and for communicating around everyday tasks with stakeholders.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Trustworthy
  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Mar 2024

Fantastic product

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

YOGENDER T.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

It is easy to use and can add multiple vendor

Likeliness to Recommend

10 /10

What differentiates Slack from other similar products?

We can multiple vendor in my one slack

What is your favorite aspect of this product?

Very easy to use

What do you dislike most about this product?

User interface can be better

What recommendations would you give to someone considering this product?

Work on user interface

Pros

  • Helps Innovate
  • Saves Time
  • Fair
  • Acts with Integrity

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