Sitecore

Sitecore Experience Platform

Composite Score

7.5 /10

CX Score

7.9 /10

32 Reviews Write a Review

Claim Software

What is Sitecore Experience Platform?

Content is the lifeblood of authentic customer conversations, and what you say is as important as how you say it. As one of the three key capabilities you need for context marketing, the Sitecore Web Experience Manager CMS is an integrated platform built from the ground up to support global, multilingual content at scale and provide the flexibility that enterprises demand.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Sitecore Experience Platform won the following awards in the Digital Experience - Enterprise category

Filter By

5 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

1 Top Rated Features

2023

4 Top Rated Capabilities

1 Top Rated Features

2022

Sitecore Experience Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sitecore Experience Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

99 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sitecore Experience Platform?

8% Negative

7% Neutral

85% Positive

Pros

Transparent
Trustworthy
Respectful
Client's Interest First

Feature Ratings

Average 80

Management Interface

Digital Asset Management

Content Repository

Content Security

Web Publishing Capabilities

Social Media Integration

Standard Templates

Analytics and Reporting

Translation Facilitation

E-Commerce Integration

Multi Channel Support

Vendor Capability Ratings

Average 80

Business Value Created

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Vendor Support

Sitecore Experience Platform Reviews

Thania D.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2023

Helps create satisfying experiences

Likeliness to Recommend

9 /10

What differentiates Sitecore Experience Platform from other similar products?

Unlike other systems, this tool has many capabilities that make it one of the most used in large companies, because the tool covers every aspect that refers to real-world interactions with customers without being a complicated tool or one that does not integrate. with other systems

What is your favorite aspect of this product?

Helps to create more precise content that attracts customers by developing techniques that help the digital growth of brands, constantly innovating to adapt to the requirements of professionals of these times, being a universal benchmark for content management and efficient marketing and campaign processes

What do you dislike most about this product?

I have no problems but it would be appropriate to have a trial version

What recommendations would you give to someone considering this product?

Helps create good customer experiences by serving them without complications

Pros

Helps Innovate
Continually Improving Product
Reliable
Enables Productivity

Viviane L.

Role: Sales Marketing
Industry: Energy
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

Not easy to use, not recommended for small company

Likeliness to Recommend

7 /10

What differentiates Sitecore Experience Platform from other similar products?

It is comprehensive and helpful if you have a complicated structure as a website (multi languages for instance). Else, go to another CMS

What is your favorite aspect of this product?

Quite a lot of modules to choose from to have a customized experience for the users

What do you dislike most about this product?

Too complicated to add modules, the IT team needs to be involved quite a lot, there are no plug-ins availables on a store (as there can be on prestashop or wordpress) Training is difficult too.

What recommendations would you give to someone considering this product?

As far as IT safety the product is solid. It is also good for multiple BUs to share insights and contents.

Pros

Reliable
Trustworthy
Efficient Service
Respectful

Cons

Less Productive
Commodity Features
Less Performance Enhancing

Miguel G.

Role: Finance
Industry: Finance
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

A marketing system focused on contents

Likeliness to Recommend

9 /10

What differentiates Sitecore Experience Platform from other similar products?

Unlike others in its sense of connection with customers, in general this type of tool is implemented mainly to gain new customers, but in particular this tool is aimed at both retaining customers and obtaining new ones, it is a good marketing system in the cloud. that does not require further knowledge

What is your favorite aspect of this product?

It handles very well the aspects related to the contents, something important in any area of commerce, it also has an automated system in many of its characteristics, even allowing historical analysis of the databases to improve strategies.

What do you dislike most about this product?

I have no criticism of this tool allows you to manage content and attract new customers with messages and attention

What recommendations would you give to someone considering this product?

A great marketing platform that runs fast and helps manage job content

Pros

Helps Innovate
Continually Improving Product
Reliable
Unique Features

Sitecore Experience Platform

What is Sitecore Experience Platform?

Company Details

Need Assistance?

Awards & Recognition

Sitecore Experience Platform Ratings

83 Likeliness to Recommend

99 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Sitecore Experience Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Sitecore Experience Platform Reviews

Thania D.

Helps create satisfying experiences

Likeliness to Recommend

Pros

Viviane L.

Not easy to use, not recommended for small company

Likeliness to Recommend

Pros

Cons

Miguel G.

A marketing system focused on contents

Likeliness to Recommend

Pros

Most Popular Sitecore Experience Platform Comparisons

Progress Sitefinity

Oracle WebCenter Sites

Adobe Experience Manager

WordPress VIP

Enonic

OpenText TeamSite

1
Since last award

Feature Ratings

Management Interface

Digital Asset Management

Content Repository

Content Security

Web Publishing Capabilities

Social Media Integration

Standard Templates

Analytics and Reporting

Translation Facilitation

E-Commerce Integration

Multi Channel Support

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Vendor Support