Sitecore

Sitecore Experience Platform

Composite Score

7.5 /10

CX Score

7.9 /10

32 Reviews Write a Review

Claim Software

What is Sitecore Experience Platform?

Content is the lifeblood of authentic customer conversations, and what you say is as important as how you say it. As one of the three key capabilities you need for context marketing, the Sitecore Web Experience Manager CMS is an integrated platform built from the ground up to support global, multilingual content at scale and provide the flexibility that enterprises demand.

Company Details

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Awards & Recognition

Sitecore Experience Platform won the following awards in the Digital Experience - Enterprise category

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5 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

3 Top Rated Capabilities

1 Top Rated Features

2023

4 Top Rated Capabilities

1 Top Rated Features

2022

Sitecore Experience Platform Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sitecore Experience Platform.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

99 Plan to Renew

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sitecore Experience Platform?

8% Negative

7% Neutral

85% Positive

Pros

Transparent
Trustworthy
Respectful
Client's Interest First

Feature Ratings

Average 80

Management Interface

Digital Asset Management

Content Repository

Content Security

Web Publishing Capabilities

Social Media Integration

Standard Templates

Analytics and Reporting

Translation Facilitation

E-Commerce Integration

Multi Channel Support

Vendor Capability Ratings

Average 80

Business Value Created

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Vendor Support

Sitecore Experience Platform Reviews

zheng s.

Role: Information Technology
Industry: Other
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2022

Sitecore is extremely adaptable

Likeliness to Recommend

8 /10

What differentiates Sitecore Experience Platform from other similar products?

There are a variety of ways to create and display content. Sitecore provides a much greater range of modules and functions that can be customized very easily to satisfy market needs without needing comprehensive customization. Which also serves to accelerate demand. Sitecore can offer on-site connectivity or cloud storage to fulfill a range of customer requirements, but they have lately actively marketed their cloud-based connectivity.

What is your favorite aspect of this product?

Sitecore may be a good choice for an organization that wants a quality product but is mainly interested in using the platform for integrated web marketing software. Whether a company isn't technologically mature enough to take advantage of all Sitecore has to offer, even if it's only looking for a CMS. However, there are several other options that might be more beneficial.

What do you dislike most about this product?

Sitecore provides a capable content editing user-interface. Though this UI is satisfactory, many other resources in this group tend to have more graceful UI for formatting. Sitecore can do better to have an exceedingly quick editing interface. It would be ideal to have a properly managed Sitecore hosted instead of relying solely on the internet.

What recommendations would you give to someone considering this product?

Sitecore provides a much greater range of modules and functions that can be customized very easily to satisfy market needs without needing comprehensive customization.

Pros

Over Delivered
Helps Innovate
Continually Improving Product
Enables Productivity

Kennedy J.

Role: Information Technology
Industry: Insurance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2021

A top-notch with multi-lingual support

Likeliness to Recommend

9 /10

What differentiates Sitecore Experience Platform from other similar products?

It supports multiple languages including German, English, Chinese, French, and Spanish. It is the only platform that brings content, data, and content together into one connected platform.

What is your favorite aspect of this product?

Sitecore Experience Platform (XP) is a matchless content management system that promotes content reuse by separating the content from the presentation. It offers multi-lingual and multi-site capabilities. It also allows content scheduling, workflow, asset management, versioning, and validation. It also provides great importance to time.

What do you dislike most about this product?

The use of the Sitecore Experience Platform (XP) needs lots of expertise and specialized training that is expensive and hard to find. This software also doesn’t provide adequate support if the user face difficulties. Without an experienced person, the initial setup is quite challenging. The upgrading process of the existing version is complicated too. Although, Sitecore is changing its upgrading process in the new version.

What recommendations would you give to someone considering this product?

Its multiple site support and multi-lingual support solve the problem by having a single solution for all the websites. It reduced time and effort due to the reusability of components for multiple sites. Components created for one site can be used for other sites too.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Efficient Service

Role: Sales Marketing
Industry: Healthcare
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Satisfied but could be much better

Likeliness to Recommend

5 /10

Pros

Helps Innovate
Continually Improving Product
Trustworthy
Unique Features

Cons

Less Reliable
Less Effective Service
Less Performance Enhancing

Sitecore Experience Platform

What is Sitecore Experience Platform?

Company Details

Need Assistance?

Awards & Recognition

Sitecore Experience Platform Ratings

83 Likeliness to Recommend

99 Plan to Renew

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Sitecore Experience Platform?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Translation Facilitation Certain WCM tools offer workflow capability to facilitate language translation. This feature is appropriate primarily for multinational entities.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Sitecore Experience Platform Reviews

zheng s.

Sitecore is extremely adaptable

Likeliness to Recommend

Pros

Kennedy J.

A top-notch with multi-lingual support

Likeliness to Recommend

Pros

Satisfied but could be much better

Likeliness to Recommend

Pros

Cons

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Feature Ratings

Management Interface

Digital Asset Management

Content Repository

Content Security

Web Publishing Capabilities

Social Media Integration

Standard Templates

Analytics and Reporting

Translation Facilitation

E-Commerce Integration

Multi Channel Support

Vendor Capability Ratings

Business Value Created

Quality of Features

Ease of Customization

Product Strategy and Rate of Improvement

Ease of Data Integration

Ease of Implementation

Availability and Quality of Training

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Vendor Support