Sinequa Customer Reviews 2025 | SoftwareReviews

Sinequa

Composite Score

7.6 /10

CX Score

7.6 /10

22 Reviews Write a Review

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What is Sinequa?

Sinequa provides a cognitive search and analytics platform that connects people with the information and insights for organizations to become information-driven. This means actionable information presented in context to surface insights, inform decisions, and elevate productivity. The platform has been forged by experience in projects for large organizations in complex environments with large and diverse sets of data and content. Sinequa’s unified platform is fully integrated and configurable to support current and future needs around becoming information-driven.

Company Details

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Awards & Recognition

Sinequa won the following awards in the Enterprise Search category

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7 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

6 Top Rated Capabilities

9 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Product Impact
Contract Negotiation

2023

2023 Data Quadrant Gold Medalist

2023

8 Top Rated Capabilities

9 Top Rated Features

2023

2022 Data Quadrant Gold Medalist

2022

3 Top Rated Capabilities

4 Top Rated Features

2022

Sinequa Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Sinequa.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

98 Plan to Renew

77 Satisfaction of Cost Relative to Value

3
Since last award

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 90%
Negotiation and Contract:: 77%
Conflict Resolution:: 84%
Strategy & Innovation:: 83%
Service Experience:: 85%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Sinequa?

0% Negative

15% Neutral

85% Positive

Pros

Fair
Respectful
Includes Product Enhancements
Unique Features

Feature Ratings

Average 84

User interface for search/retrieval

Content Aggregation

Advanced/Faceted search

Results Sorting

Audio and Video Analytics

AI/Machine Learning

Synonyms and Stemming

Optical Character Recognition

Search Query Parsers

Multi Format Support

Content Analytics

Vendor Capability Ratings

Average 81

Breadth of Features

Business Value Created

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Sinequa Reviews

Manuel W.

Role: Information Technology
Industry: Chemicals
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2020

Enables rapid development of search applications

Likeliness to Recommend

8 /10

What differentiates Sinequa from other similar products?

Developed and supported by Sinequa inhouse. New updates regularly. Many connectors by default. Easy to administrate and configure even for beginners.

What is your favorite aspect of this product?

Sinequa makes it quick and easy to implement new Search Portals.

What do you dislike most about this product?

Some small inconsistencies in the way things must be configured in the admin web gui. Sometimes the performace is not as good as you would hope/expect.

What recommendations would you give to someone considering this product?

I would recommend Sinequa to anyone who wants to develop multiple search applications with a wide variety of data sources on a single platform.

Pros

Continually Improving Product
Enables Productivity
Respectful
Helps Innovate

Cons

Vendor's Interest First
Less Generous

Role: C-Level
Industry: Manufacturing
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2020

Full Featureset, easy to adapt.

Likeliness to Recommend

9 /10

Pros

Security Protects
Helps Innovate
Continually Improving Product
Reliable

Role: Public Sector
Industry: Energy
Involvement: Initial Implementation

Validated Review

Anonymous Reviewer

Submitted Nov 2020

Easy to implement, useful, but a bit pricey

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sinequa

What is Sinequa?

Company Details

Need Assistance?

Awards & Recognition

2023 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

Sinequa Ratings

87 Likeliness to Recommend

98 Plan to Renew

77 Satisfaction of Cost Relative to Value

3 Since last award

Emotional Footprint Overview

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love Sinequa?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

User interface for search/retrieval Adaptable, personalized interface that is easy to use and minimizes disruption to user's way of working.

Content Aggregation The ability to aggregate content from multiple sources into one searchable index.

Advanced/Faceted search Provides user with filters and facets to refine search results. Search engine should provide relevant results without overly complex filters.

Results Sorting The sorting of results based on user-defined criteria, such as alphabetical, chronological, number of instances, etc.

Audio and Video Analytics Analysis and extraction of words and phrases transposed from audio and video files.

AI/Machine Learning The solution employs artificial intelligence or machine learning to identify high-risk individuals and resolve false positives.

Synonyms and Stemming Indexing of similar words or variations of words and phrases.

Optical Character Recognition Extraction of relevant information off a receipt image, and auto-import into the expense record. This includes itemization, taxes, and gratuities.

Search Query Parsers The ability to use parsing notation such as “and”, “or”, and “not” to refine search results.

Multi Format Support Support of multiple common document formats for indexing and searchability on both filenames and contents.

Content Analytics Analysis of file contents for data trends and any relevant characteristics.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Sinequa Reviews

Manuel W.

Enables rapid development of search applications

Likeliness to Recommend

Pros

Cons

Full Featureset, easy to adapt.

Likeliness to Recommend

Pros

Easy to implement, useful, but a bit pricey

Likeliness to Recommend

Pros

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Feature Ratings

User interface for search/retrieval

Content Aggregation

Advanced/Faceted search

Results Sorting

Audio and Video Analytics

AI/Machine Learning

Synonyms and Stemming

Optical Character Recognition

Search Query Parsers

Multi Format Support

Content Analytics

Vendor Capability Ratings

Breadth of Features

Business Value Created

Ease of IT Administration

Quality of Features

Availability and Quality of Training

Ease of Data Integration

Ease of Implementation

Vendor Support

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness