Silktide Customer Reviews 2025 | SoftwareReviews

Silktide

Composite Score

7.4 /10

CX Score

8.0 /10

6 Reviews Write a Review

Claim Software

What is Silktide?

Silktide makes software to understand and improve websites, covering accessibility, SEO, UX, GDPR and more. The Silktide platform is used by organisations around the world to review millions of websites every year.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Silktide Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

100 Plan to Renew

96 Satisfaction of Cost Relative to Value

Product Experience

100

Negotiation and Contract

100

Conflict Resolution

100

Strategy & Innovation

100

Service Experience

undefined

{y}

{name}

Emotional Footprint Overview

Product Experience:: 95%
Negotiation and Contract:: 100%
Conflict Resolution:: 100%
Strategy & Innovation:: 100%
Service Experience:: 100%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+99 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Silktide?

0% Negative

0% Neutral

100% Positive

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Feature Ratings

Average 82

Multiple Language Support

Reporting and Analytics

Navigation Tracker

Accessibility Profiles

Content Tracker

Compliance Audits and Certification

Maintenance

Color & Display Tracker

Automatic Evaluation Tool

Compliance

Multiple Endpoint Support

Vendor Capability Ratings

Average 82

Vendor Support

Breadth of Features

Availability and Quality of Training

Ease of Customization

Ease of Implementation

Quality of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration

Silktide Reviews

Serkan V.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2022

release forms had to be received via fax machines

Likeliness to Recommend

10 /10

What differentiates Silktide from other similar products?

have used several marketing programs and I can say that this is the best. It is easy to use and configuration can be done even without requesting help desk assistance. It has an intuitive interface and approach to marketing solutions

What is your favorite aspect of this product?

It is the easiest way to generate income and build a better relationship with the audience through email marketing. You can easily take polls or collect reviews to make the most impact with your audience's feedback

What do you dislike most about this product?

I don't like is that when someone from my front desk sees an authorization and puts the necessary information on the reservation, it's still on the board and it looks like no one has done anything with it. It would be nice if it was like an email and seemed read and unread or open/unopened.

What recommendations would you give to someone considering this product?

It just creates more work for me. When I open one and transfer the data and always click processed to move it from the dashboard. It makes me feel better when I know that everyone has been transferred successfully.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Mukail A.

Role: Operations
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Dec 2022

Fantastic product with great features

Likeliness to Recommend

10 /10

What differentiates Silktide from other similar products?

Silktide differs because it doesnt just read the code, it actually run it, and can therefore evaluate a web experience just like a person can

What is your favorite aspect of this product?

Hidden and visible elements

What do you dislike most about this product?

Nothing really

What recommendations would you give to someone considering this product?

A truly useful tool for automating website accessibility

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Silktide

What is Silktide?

Company Details

Need Assistance?

Silktide Ratings

86 Likeliness to Recommend

100 Plan to Renew

96 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+99 Net Emotional Footprint

How much do users love Silktide?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Multiple Language Support Support of multiple languages, including double-byte languages.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Navigation Tracker Ability to track and make adjustments to allow for better orientation such as hiding images or muting sounds, providing hover guides or providing a reading mode

Accessibility Profiles Pre-built adjustments that together address the needs of a specific disability and can be applied automatically to the website.

Content Tracker Ability to track adjustments to how the content is displayed such as text scaling, font size, alignments etc.

Compliance Audits and Certification Provides certification and statements of accessibility compliance in preparation of audits.

Maintenance Automatically rescanning to perform maintenance checks to determine new accessibility issues.

Color & Display Tracker Ability to track and make adjustments to the website's text and background colours, saturations and contrasts

Automatic Evaluation Tool Scans the website and detects any potential accessibility errors, summarizing in a report or export.

Compliance Compliance with privacy legislation, including General Data Protection Regulation (GDPR), and the ability to enact requests for purging of personal information.

Multiple Endpoint Support Solutions provides the ability to run accessibility audits on a variety of different endpoints, websites, native applications, and 3rd party applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Silktide Reviews

Serkan V.

release forms had to be received via fax machines

Likeliness to Recommend

Pros

Mukail A.

Fantastic product with great features

Likeliness to Recommend

Pros

Feature Ratings

Multiple Language Support

Reporting and Analytics

Navigation Tracker

Accessibility Profiles

Content Tracker

Compliance Audits and Certification

Maintenance

Color & Display Tracker

Automatic Evaluation Tool

Compliance

Multiple Endpoint Support

Vendor Capability Ratings

Vendor Support

Breadth of Features

Availability and Quality of Training

Ease of Customization

Ease of Implementation

Quality of Features

Ease of Data Integration

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Ease of IT Administration