SignRequest Customer Reviews 2024

SignRequest

Composite Score

7.5 /10

CX Score

7.5 /10

60 Reviews Write a Review

Claim Software

What is SignRequest?

SignRequest offers secure and legally binding digital e-signatures. Send and sign your contracts within minutes, without the hassle of having to print, sign and scan. Wherever you are. Free and no credit card required. With over 300.000 satisfied users and millions of documents sent in over 26 countries, SignRequest is the secure, legally binding and affordable e-signature solution for you.

Company Details

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Awards & Recognition

SignRequest won the following awards in the Electronic Signature category

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0 Top Rated Capabilities

3 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

4 Top Rated Features

2023

1 Top Rated Capabilities

4 Top Rated Features

2022

2021 Data Quadrant Gold Medalist

2021

SignRequest Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on SignRequest.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+84 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love SignRequest?

0% Negative

14% Neutral

86% Positive

Pros

Reliable
Performance Enhancing
Fair
Enables Productivity

Feature Ratings

Average 87

E-Signatures

Digital Signature

Audit Trail

Security

Notifications

Mobile

Third-Party Integration

User-Friendly

Workflow

Customizable Branding

Regulatory Compliance

Vendor Capability Ratings

Average 80

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Quality of Features

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

SignRequest Videos

SignRequest Reviews

Ian F.

Role: Finance
Industry: Finance
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2020

Great product

Likeliness to Recommend

10 /10

What differentiates SignRequest from other similar products?

Only used SR and Adobe.

What is your favorite aspect of this product?

Ease of use.

What do you dislike most about this product?

No real issues.

What recommendations would you give to someone considering this product?

Some clients will view the email and not respond, can't blame SR for this.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Sam V.

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2020

Great tool with good Salesforce CPQ integration.

Likeliness to Recommend

9 /10

What differentiates SignRequest from other similar products?

Price, ease of integration with Salesforce objects.

What is your favorite aspect of this product?

Branding and ease of sending documents.

What do you dislike most about this product?

The fact that as an admin we can't have access to personal signrequest data sent from our org.

What recommendations would you give to someone considering this product?

Competitive pricing + even better integration of ALL data in Salesforce. Better language/translations of the tool (and messages)

Pros

Reliable
Performance Enhancing
Enables Productivity
Respectful

Konstantina A.

Role: Industry Specific Role
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2020

Works well, no training needed, replaces ink!

Likeliness to Recommend

9 /10

What differentiates SignRequest from other similar products?

Easy to use.

What is your favorite aspect of this product?

That helps replace paper.

What do you dislike most about this product?

What recommendations would you give to someone considering this product?

Do a demo and see whether it fits your expectations, works well for us.

Pros

Reliable
Saves Time
Respectful
Transparent

SignRequest

What is SignRequest?

Company Details

Need Assistance?

Awards & Recognition

2021 Data Quadrant Gold Medalist

SignRequest Ratings

89 Likeliness to Recommend

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+84 Net Emotional Footprint

How much do users love SignRequest?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

E-Signatures Ability to add a digital mark indicating agreement to the conditions and terms in a contract or document and also confirms the identity of the message's creator

Digital Signature Not the same as e-signature. A digital signature is an encrypted packet associated with a document. Encrypted and decrypted via keys in a signatory certificate.

Audit Trail View all previous activity including any recent edits and user access.

Security Software provides appropriate data and access security.

Notifications Alerting can be triggered by the application including documents that are not signed making administration much easier.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Third-Party Integration Able to integrate easily with other business systems e.g. CRM, ERP, Document Management, Microsoft.

User-Friendly Intuitive and easy-to-use, with drag and drop tools to build forms on a visual canvas-type workspace.

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

Customizable Branding Tool allows user to apply its own branding to documents and create its own forms.

Regulatory Compliance Includes compliance with regulations and standards such as SOX, HIPPA, NIST, PCI-DSS etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

SignRequest Videos

SignRequest Demo | How to sign online with SignRequest

How to send a document with SignRequest | Digitally Sign documents with our e-signature tool

SignRequest Reviews

Ian F.

Great product

Likeliness to Recommend

Pros

Sam V.

Great tool with good Salesforce CPQ integration.

Likeliness to Recommend

Pros

Konstantina A.

Works well, no training needed, replaces ink!

Likeliness to Recommend

Pros

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Feature Ratings

E-Signatures

Digital Signature

Audit Trail

Security

Notifications

Mobile

Third-Party Integration

User-Friendly

Workflow

Customizable Branding

Regulatory Compliance

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Quality of Features

Ease of Customization

Vendor Support

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training