Shortcut Customer Reviews 2024

Shortcut

Composite Score

7.8 /10

CX Score

8.2 /10

22 Reviews Write a Review

Claim Software

What is Shortcut?

Shortcut (formerly Clubhouse) is collaborative project management that streamlines and refines your existing workflow. Designed for Product and Engineering teams, Shortcut unites planning and development into a single experience with tightly integrated issue tracking, Docs, sprint planning, roadmaps, and goals.

Company Details

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Awards & Recognition

Shortcut won the following awards in the Product Management category

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1 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

6 Top Rated Features

2023

Shortcut Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shortcut.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shortcut?

2% Negative

11% Neutral

87% Positive

Pros

Performance Enhancing
Trustworthy
Effective Service
Caring

Feature Ratings

Average 80

Social Collaboration

Backlog Management

Product Management

Workflow Management

Feature Management

ALM Integration

Strategic Vision

Idea Management

User Needs Management

Release Planning

Visual Roadmap

Vendor Capability Ratings

Average 79

Ease of Implementation

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Shortcut Screenshots

Shortcut Reviews

Omar S.

Role: Information Technology
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2021

Very intuitive and a joy to use

Likeliness to Recommend

10 /10

What differentiates Shortcut from other similar products?

Clubhouse offers very approachable and easy to learn user experience combined with very flexible and powerful tools for managing backlogs, iterations/sprints, epics and pretty much everything any agile software development team could want. Other products I've tried sacrifice something in trading off usability for capability. Trello was simple to use but too simple to be useful. Jira was powerful but far too complicated and not a great user experience. Shortcut achieves an excellent balance and I genuinely enjoy using it every day.

What is your favorite aspect of this product?

Clubhouse is really easy for beginners to get to grips with and powerful enough to enable our teams to manage work however they want. Some teams favour sprints while others favour Kanban - Clubhouse does it all.

What do you dislike most about this product?

Clubhouse has a documentation feature (called 'Write') but at the time of writing this it has lingered in beta for well over a year. In its current form, Write is poor and leaves a lot to be desired. The roadmap functionality is also not great, so we manage our roadmaps using other tools. Improving both of these would make an already great product amazing.

What recommendations would you give to someone considering this product?

Give it a try for free and experiment with it. The flexibility offered by Clubhouse will probably allow you to work in whatever way you want.

Pros

Performance Enhancing
Enables Productivity
Caring
Respectful

Maliha S.

Role: Sales Marketing
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Its okay, not something great

Likeliness to Recommend

5 /10

What differentiates Shortcut from other similar products?

Its a novel concept

What is your favorite aspect of this product?

None really

What do you dislike most about this product?

It wastes a lot of time

What recommendations would you give to someone considering this product?

You can try for yourself, it may work for you

Pros

Performance Enhancing
Helps Innovate
Reliable
Inspires Innovation

Cons

Commodity Features
Less Productive

Chris I.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2021

Simple to use and works well...

Likeliness to Recommend

10 /10

What differentiates Shortcut from other similar products?

Clubhouse gives you complete flexibility in how you want to run projects, it is more user-focused than other products in the market.

What is your favorite aspect of this product?

Clubhouse allows all of the users to save boards/views that are important to them, you can also share these with other users.

What do you dislike most about this product?

It can get confusing at times when you have filters applied...

What recommendations would you give to someone considering this product?

Give it a go, they make it really easy to import workstreams from other providers and the platform is really easy to use.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Shortcut

What is Shortcut?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Shortcut Ratings

84 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Shortcut?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

Product Management Includes product code, category, and description.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Shortcut Screenshots

Docs

Epics

Roadmaps

Stories

Shortcut Reviews

Omar S.

Very intuitive and a joy to use

Likeliness to Recommend

Pros

Maliha S.

Its okay, not something great

Likeliness to Recommend

Pros

Cons

Chris I.

Simple to use and works well...

Likeliness to Recommend

Pros

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Feature Ratings

Social Collaboration

Backlog Management

Product Management

Workflow Management

Feature Management

ALM Integration

Strategic Vision

Idea Management

User Needs Management

Release Planning

Visual Roadmap

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support