Shortcut Customer Reviews 2025 | SoftwareReviews

Shortcut

Composite Score

7.8 /10

CX Score

8.2 /10

22 Reviews Write a Review

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What is Shortcut?

Shortcut (formerly Clubhouse) is collaborative project management that streamlines and refines your existing workflow. Designed for Product and Engineering teams, Shortcut unites planning and development into a single experience with tightly integrated issue tracking, Docs, sprint planning, roadmaps, and goals.

Company Details

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Awards & Recognition

Shortcut won the following awards in the Product Management category

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1 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Gold Medalist

2023

5 Top Rated Capabilities

6 Top Rated Features

2023

Shortcut Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shortcut.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

100

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 91%
Negotiation and Contract:: 93%
Conflict Resolution:: 100%
Strategy & Innovation:: 90%
Service Experience:: 99%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shortcut?

2% Negative

11% Neutral

87% Positive

Pros

Performance Enhancing
Trustworthy
Effective Service
Caring

Feature Ratings

Average 80

Social Collaboration

Backlog Management

Product Management

Workflow Management

Feature Management

ALM Integration

Strategic Vision

Idea Management

User Needs Management

Release Planning

Visual Roadmap

Vendor Capability Ratings

Average 79

Ease of Implementation

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support

Shortcut Screenshots

Shortcut Reviews

Darrell B.

Role: Sales Marketing
Industry: Gaming and Hospitality
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2023

Easy to use, powerful application.

Likeliness to Recommend

8 /10

What differentiates Shortcut from other similar products?

This program is distinct from others because it possesses all of the fundamental functionalities that are necessary for us to monitor the progress of our work and maintain the cohesion of the team. There is a free tier that provides quite a bit of value. In addition to that, I appreciate the shortcuts for the keyboard.

What is your favorite aspect of this product?

Coming from Jira, Shortcut is a much more streamlined and user-friendly alternative. I had a hard time navigating Jira, and my work would sometimes disappear when I had to reload the page or lost connectivity. In addition to being significantly quicker and more responsive, my progress is immediately saved in shortcut. Even though I've only been using Shortcut for about a third as long as I used Jira, I know it inside and out while Jira was always a mystery to me.

What do you dislike most about this product?

I really need a mobile app for Shortcut. Surprisingly, it also functions fine in my phone's web browser, however I agree that a separate app would be preferable. Also, I'd prefer a rich text editor to markdown because creating simple lists like that is a pain.

What recommendations would you give to someone considering this product?

Shortcut is highly recommended by me because it facilitates communication and collaboration within our teams. We may plan ahead while maintaining flexibility, create connections between relevant cards, see which stories are locked, etc. We have a complete understanding of everyone's current tasks and what we can take on next. All of this (and more) has helped us work more efficiently and collaborate better.

Pros

Helps Innovate
Reliable
Enables Productivity
Trustworthy

Danilo d.

Role: Information Technology
Industry: Shipping
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2024

Fácil de usar e nada caro

Likeliness to Recommend

10 /10

What differentiates Shortcut from other similar products?

A preocupação com o cliente final

What is your favorite aspect of this product?

Excelente

What do you dislike most about this product?

Nada em específico

What recommendations would you give to someone considering this product?

Pode prosseguir que não irá se arrepender

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Bárbara M.

Role: Operations
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2024

Fantastic product

Likeliness to Recommend

6 /10

What differentiates Shortcut from other similar products?

Different dashboards

What is your favorite aspect of this product?

Backlog ehjwjww

What recommendations would you give to someone considering this product?

I recomend for everybody ! 100% anakwkwknsnsnskw

Pros

Helps Innovate
Reliable
Performance Enhancing
Unique Features

Shortcut

What is Shortcut?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Gold Medalist

Shortcut Ratings

84 Likeliness to Recommend

100 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+93 Net Emotional Footprint

How much do users love Shortcut?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Social Collaboration Connects users via social media features such as instant messaging, chats, or comments.

Backlog Management The product owner adds, adjusts, refines, and prioritizes backlog items within the backlog to make sure the most valuable product is delivered to users.

Product Management Includes product code, category, and description.

Workflow Management Includes ability to support flexible and comprehensive workflow-based capabilities.

Feature Management Ability to define distinct features, properties, supporting data and manage the prioritization and implementation status.

ALM Integration Integrate artifacts across ALM phases such as requirements, analysis, design, development, and testing, either internally or through an API.

Strategic Vision Ability to define strategic goals or outcomes which can be traces to releases, features, roadmap items, or other work items.

Idea Management Ability to collect, manage, and define ideas prior to inclusion in the backlog.

User Needs Management Ability to collect, define, and manage user needs and trace them to features or other work items.

Release Planning Ability to assign features to a planned or desired release and track details about the release.

Visual Roadmap Ability to manage and display features and/or backlog items into a visual timeline of releases or time periods.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Shortcut Screenshots

Docs

Epics

Roadmaps

Stories

Shortcut Reviews

Darrell B.

Easy to use, powerful application.

Likeliness to Recommend

Pros

Danilo d.

Fácil de usar e nada caro

Likeliness to Recommend

Pros

Bárbara M.

Fantastic product

Likeliness to Recommend

Pros

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Feature Ratings

Social Collaboration

Backlog Management

Product Management

Workflow Management

Feature Management

ALM Integration

Strategic Vision

Idea Management

User Needs Management

Release Planning

Visual Roadmap

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Business Value Created

Availability and Quality of Training

Ease of Data Integration

Ease of Customization

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Vendor Support