Shopify Customer Reviews 2024

Shopify

Composite Score

8.8 /10

CX Score

8.9 /10

182 Reviews Write a Review

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What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

10 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

Conflict Resolution

2022

Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

93 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Trustworthy
Respectful
Reliable

Feature Ratings

Average 83

Order Management

Catalog Management

Order Portal

Payment Processing

Content Management

Integrated Search

Reporting and Analytics

Retargeting Capabilities

Content Localization

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Shopify Reviews

Raul F.

Role: C-Level
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2021

Innovative, reliable and hassle-free

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

The main player in the industry. They are serious about what they do (solving every question and innovating constantly). And the price is fair. I do not know other alternatives that mix so well the next three pilars: great technology, professional attention and good price.

What is your favorite aspect of this product?

I do not have to worry about ecommerce technology anymore. Before, I had to contract a part time developer to fix many bugs with my previous shopping cart.

What do you dislike most about this product?

I need to depend a lot on external applications, that maybe pricy.

What recommendations would you give to someone considering this product?

I would place this option in the first place of the list (at least for small, medium - size shops that work mainly in one language - I am still testing the new multilanguage option - and do not include B2B)

Pros

Reliable
Enables Productivity
Trustworthy
Caring

Camilo H.

Role: Sales Marketing
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jul 2021

Easy to use, but not customize

Likeliness to Recommend

4 /10

What differentiates Shopify from other similar products?

It´s one of the most famous ecommerce platform and there is a reason for it! It´s really easy to use

What is your favorite aspect of this product?

How easy is to use and creates website with templates... It solved a lot of time if you don´t know..

What do you dislike most about this product?

It´s not really customizable and you will have problem if you need aditional features

What recommendations would you give to someone considering this product?

To use it, if you don´t have technical experience or knowledge.. there are some things you won´t do.

Pros

Performance Enhancing
Enables Productivity
Trustworthy
Altruistic

Cons

Commodity Features
Less Effective Service
Wastes Time

Himanshu S.

Role: Sales Marketing
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

Leader in the eCommerce market

Likeliness to Recommend

8 /10

What differentiates Shopify from other similar products?

Being a leader, shopify is giant in terms of functionality providing. Most of the features are not omnipresent.

What is your favorite aspect of this product?

More features, easy UX, easy implementation and integration.

What do you dislike most about this product?

Customer service. As it is going bigger the amount of customer queries solved are getting decreased.

What recommendations would you give to someone considering this product?

If your organization can learn the troubleshooting early and is fast to work on bugs, you can use Shopify. However, if your dependency is huge, you might be stuck with the customer queries.

Pros

Unique Features
Performance Enhancing
Continually Improving Product
Reliable

Cons

Wastes Time
Under Delivered
Less Efficient Service

Shopify

What is Shopify?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Shopify Ratings

89 Likeliness to Recommend

93 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Shopify?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Management Includes collaboration, check-in/check-out, and version control.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Content Localization The solution provides support for multiple languages and currencies.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Shopify Reviews

Raul F.

Innovative, reliable and hassle-free

Likeliness to Recommend

Pros

Camilo H.

Easy to use, but not customize

Likeliness to Recommend

Pros

Cons

Himanshu S.

Leader in the eCommerce market

Likeliness to Recommend

Pros

Cons

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1
Since last award

1
Since last award

Feature Ratings

Order Management

Catalog Management

Order Portal

Payment Processing

Content Management

Integrated Search

Reporting and Analytics

Retargeting Capabilities

Content Localization

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization