Shopify Customer Reviews 2024

Shopify

Composite Score

8.8 /10

CX Score

8.9 /10

182 Reviews Write a Review

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What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

10 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

Conflict Resolution

2022

Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

93 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Trustworthy
Respectful
Reliable

Feature Ratings

Average 83

Order Management

Catalog Management

Order Portal

Payment Processing

Content Management

Integrated Search

Reporting and Analytics

Retargeting Capabilities

Content Localization

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Shopify Reviews

Afolabi D.

Role: Sales Marketing
Industry: Other
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Dec 2021

Best eCommerce platform for small businesses

Likeliness to Recommend

7 /10

What differentiates Shopify from other similar products?

What I like best about Shopify is their pricing, especially the Shopify lite, which costs $9 per month. It's cheap and small businesses can afford it. Shopify is also very very easy to use.

What is your favorite aspect of this product?

With Shopify, I don't have to waste time and resources building a website from scratch for my business. Instead of learning how to make a site for my business, which could take up to 3 months to learn, I just signup to Shopify and choose the templates I want and edit it to my taste without writing any HTML, CSS, or javascript code.

What do you dislike most about this product?

The fact that Professional reporting functionality is only provided on more expensive plans, I wish it was available on the cheaper plans because small businesses ( e.g, me ) also want to see their Shopify store performance and make the necessary changes to improve their store’s performance

What recommendations would you give to someone considering this product?

Shopify is really a good platform to start with for your online business. I would advice you to start with the Shopify lite, which costs $9 per month. Once you see how efficient it is then you can upgrade.

Pros

Continually Improving Product
Reliable
Enables Productivity
Trustworthy

Bhabishya B.

Role: Sales Marketing
Industry: Entertainment
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Amazing eCommerce Platform but a bit expensive

Likeliness to Recommend

7 /10

What differentiates Shopify from other similar products?

It is easy to use Shopify than using other similar products. Anyone who have never used any CMS before will find Shopify easier to use than using other CMS to make an eCommerce site. It takes few minutes to set-up store at Shopify where was it takes a bit longer to set-up store at other CMS.

What is your favorite aspect of this product?

The favorite aspect of Shopify is that it's lot more easier to use and it feels great to use Shopify than other eCommerce CMS I have using in the past. And there are lots of features and themes and app's developed by great developers which helps to add new and amazing features to my store and I love that.

What do you dislike most about this product?

What I dislike about this product is it's pricing. They don't have any free version and I mostly look for free versions of every software I start using.

What recommendations would you give to someone considering this product?

If anyone is considering to use this product then I will tell them to use it only if they can afford it, else don't.

Pros

Performance Enhancing
Unique Features
Saves Time
Reliable

Cons

Less Fair

Partha s.

Role: Consultant
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Shopify - An easy way to build online store

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

Ease of use, Unlimited products and amazing tools to build stores with ease

What is your favorite aspect of this product?

Without any technical knowledge, ease of use is my favorite

What do you dislike most about this product?

Unable to gain more on selling

What recommendations would you give to someone considering this product?

Just give a try to make your store live. Great E-Commerce platform.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shopify

What is Shopify?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Shopify Ratings

89 Likeliness to Recommend

93 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Shopify?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Management Includes collaboration, check-in/check-out, and version control.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Content Localization The solution provides support for multiple languages and currencies.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Shopify Reviews

Afolabi D.

Best eCommerce platform for small businesses

Likeliness to Recommend

Pros

Bhabishya B.

Amazing eCommerce Platform but a bit expensive

Likeliness to Recommend

Pros

Cons

Partha s.

Shopify - An easy way to build online store

Likeliness to Recommend

Pros

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1
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Feature Ratings

Order Management

Catalog Management

Order Portal

Payment Processing

Content Management

Integrated Search

Reporting and Analytics

Retargeting Capabilities

Content Localization

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization