Shopify Customer Reviews 2024

Shopify

Composite Score

8.8 /10

CX Score

8.9 /10

189 Reviews Write a Review

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What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

10 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

Conflict Resolution

2022

Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

92 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative

4% Neutral

94% Positive

Pros

Trustworthy
Reliable
Enables Productivity
Respectful

Feature Ratings

Average 83

Order Management

Payment Processing

Order Portal

Catalog Management

Content Management

Integrated Search

Reporting and Analytics

Content Localization

Retargeting Capabilities

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Average 81

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Shopify Reviews

Esther M.

Role: Industry Specific Role
Industry: Other
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jun 2022

Fantastic with a learning curve

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

One thing that makes Shopify stand out is definitely the wide range of third party integration. From accounting to digital downloads or anything you can think of, there's an integration for that. Definitely convenient to just connect most of the software that you have already been using.

What is your favorite aspect of this product?

My favorite aspect of Shopify will be the reliability and third party integration. I can't recall a day when the software was extremely buggy or shutting down on me like some other solutions I have used in the past.

What do you dislike most about this product?

There's a bit of learning curve when it comes to using or launching your store. It is not super intuitive for people who aren't necessarily good with web design or IT in general. It will take some time before you get used to it.

What recommendations would you give to someone considering this product?

If you are a busy entrepreneur or business owner, I would recommend hiring a web designer or a developer. It can be quite time-consuming to work and launch your store. However, if you have limited resources, definitely, go for it, but after you are more established, hire someone to help you manage your store.

Pros

Helps Innovate
Unique Features
Client's Interest First
Includes Product Enhancements

Cheikh B.

Role: Sales Marketing
Industry: Apparel
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Shopify's exceptional quality.

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

What makes shopify different from others is its complexity. Unlike other eCommerce platforms, Shopify works as a SaaS (Software as a Service). This means that you don't have to install anything on your computer to use it, as it is in the cloud. What's more, the platform takes care of setting up all the technical aspects of your shop: the server, the payment gateway, the updates... So all you have to do is set it up and attract customers.

What is your favorite aspect of this product?

Easy to set up.

What do you dislike most about this product?

the cost of the Advanced Shopify Plan.

What recommendations would you give to someone considering this product?

I recommend him to get shopify as soon as possible because it is the best because it saves you a lot of time.

Pros

Helps Innovate
Continually Improving Product
Effective Service
Caring

DeBow P.

Role: Sales Marketing
Industry: Entertainment
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2022

Always improving and innovating

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

Shopify is an industry leader and it shows. It had the bandwidth in it's development team to listen and act on requested features for every user.

What is your favorite aspect of this product?

Customization options via add-ons

What do you dislike most about this product?

No parent/child relationship which means no roll up reporting for franchised business models

What recommendations would you give to someone considering this product?

Great interface that is easy to use and learn. Easy upkeep once you get it all set up. Abundant analytics.

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

Cons

Charges for Enhancements

Shopify

What is Shopify?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Shopify Ratings

89 Likeliness to Recommend

92 Plan to Renew

2 Since last award

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Shopify?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Content Management Includes collaboration, check-in/check-out, and version control.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Content Localization The solution provides support for multiple languages and currencies.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Shopify Reviews

Esther M.

Fantastic with a learning curve

Likeliness to Recommend

Pros

Cheikh B.

Shopify's exceptional quality.

Likeliness to Recommend

Pros

DeBow P.

Always improving and innovating

Likeliness to Recommend

Pros

Cons

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2
Since last award

2
Since last award

Feature Ratings

Order Management

Payment Processing

Order Portal

Catalog Management

Content Management

Integrated Search

Reporting and Analytics

Content Localization

Retargeting Capabilities

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization