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Shopify Logo Award Winner Product Badge
Shopify

Shopify

Composite Score
8.8 /10
CX Score
8.9 /10
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Category
Shopify
8.8 /10

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

92 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative
4% Neutral
94% Positive

Pros

  • Trustworthy
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 83

Order Management

87

Payment Processing

86

Order Portal

86

Catalog Management

85

Content Management

84

Integrated Search

80

Reporting and Analytics

80

Content Localization

79

Retargeting Capabilities

79

Predictive Recommendations

78

Microsite Management

78

Vendor Capability Ratings

Average 81

Quality of Features

85

Ease of Implementation

84

Business Value Created

83

Breadth of Features

82

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

78

Availability and Quality of Training

78

Ease of Customization

77

Shopify Reviews

Bryan D.

  • Role: C-Level
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

Our company couldn't function without Shopify.

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

All things considered, Shopify is an excellent e-commerce platform for smaller and medium-sized enterprises. It has several functionalities that facilitate the operation and expansion of an online business.

What is your favorite aspect of this product?

The ability to manage products and categories, check and double-check statistics, confirm and double-check orders, and change themes are some of my favorite Shopify features. I had no trouble using the website's user interface to upload my wares. It may be utilized with minimal effort. Everything, including collections and categories, is now more simpler and quicker to edit

What do you dislike most about this product?

My one and only complaint with Shopify is that the theme sometimes fails to load and necessitates a reload. Maybe it's a network issue, but it's not a major deal. Throughout my experience, I had zero problems related to the theme. There wasn't a single broken link anywhere in the whole thing. A problem with the theme loading was the only difficulty encountered.

What recommendations would you give to someone considering this product?

I will and already have suggested that others use Shopify. It's the simplest, most simplified approach to bringing small company concepts to life. Any anyone with no prior experience in web design or coding may create a fully functional website using the intuitive plug-and-play interface. It is money well spent since it quickly recovers its initial cost.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Quincy G.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2023

everything you need for ecommerce

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

lots of unique features

What is your favorite aspect of this product?

checkout features/tools

What do you dislike most about this product?

analytics dashboard/features too complex

What recommendations would you give to someone considering this product?

reviews features and cross selling capability

Giordano de Jesus G.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Shopify is the best store server

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

I use the company to allow my clients to devote their attention to promoting their products rather than focusing on the technical setup that supports their store. Before, I used other software to create e-commerce websites, but Shopify is much easier to use than helping my customers and helping myself by minimizing the amount of support requests I receive after launching a customer store.

What is your favorite aspect of this product?

Every time I contacted Shopify for help, I received a quick response that included the right solution. Often, the most effective solutions are not what I expected. Shopify has a high standard for themes, so customers can be confident that every theme they purchase will be of high quality. It has efficient code and a nice appearance at a reasonable cost. Shopify takes care of the hosting of your store, this eliminates the need to manage the server or worry about security.

What do you dislike most about this product?

You can almost completely alter the look and feel of a store, but some features are limited. This is often solved by downloading one of the apps in the app store, but this adds additional costs to your store each month. Shopify has support for running a blog, but the blog editor has some idiosyncrasies that can be frustrating when you encounter them. Unfortunately, there are solutions to this problem, but it takes a long time to find them.

What recommendations would you give to someone considering this product?

When clients ask me if they should choose Shopify, Magento, WordPress or another platform, I always ask for more information about the features needed to determine if Shopify will provide everything they need. When Shopify provides all the features, it saves clients so much effort that I recommend it. There are cases where you may want a particular method of calculating shipping costs or combining special discounts that Shopify cannot provide, but you can always contact the company's support staff and ask for a prompt response.

Pros

  • Reliable
  • Inspires Innovation
  • Caring
  • Saves Time

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