Shopify Customer Reviews 2024

Shopify

Composite Score

8.8 /10

CX Score

8.9 /10

189 Reviews Write a Review

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What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

10 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

Conflict Resolution

2022

Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

92 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative

4% Neutral

94% Positive

Pros

Trustworthy
Reliable
Enables Productivity
Respectful

Feature Ratings

Average 83

Order Management

Payment Processing

Order Portal

Catalog Management

Content Management

Integrated Search

Reporting and Analytics

Content Localization

Retargeting Capabilities

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Average 81

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Shopify Reviews

Mike C.

Role: Information Technology
Industry: Consulting
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jul 2023

Quick & Easy to get up and running

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

Quick & Easy to get a storefront up & running.

What is your favorite aspect of this product?

The low complexity and easy to use setup.

What do you dislike most about this product?

Some features are locked behind higher payment tiers.

What recommendations would you give to someone considering this product?

Shopify is the best option for a reasonable price & to get up and running quickly. For more advanced features or enterprise scale solutions other solutions should be compared.

Pros

Continually Improving Product
Reliable
Enables Productivity
Includes Product Enhancements

Islenis V.

Role: Sales Marketing
Industry: Retail
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Shopify helps us empower e-commerce

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

There are many free topics that you can use to get you up and running, plus it is also possible to choose from a huge base of builder-based themes if you need more. Constantly, Shopify offers updates that allow you to preserve your commerce above the others. I love the simplicity and convenience of utilizing Shopify, such as placing an order, finding a previous order, looking up order data, and so on.

What is your favorite aspect of this product?

I love that support is available to you at every stage in the form of articles, manuals, blogs, tips, etc. I like that the free template is pre-conceived so you don't have to worry about how you want to generate the look and feel of your commerce. I like that it has many ways to expand the features and possibilities of your online store.

What do you dislike most about this product?

The fourteen day trial period is too short to test and examine the capabilities. It can be a bit burdensome to use for any company. Some will express that they provide theme packs with certain limited features and to test the most professional and refined of the issues you need to pay a high amount. There can be random issues with the platform that can prevent outside and inside login. The rate designs can be quite daunting for a company just starting out.

What recommendations would you give to someone considering this product?

Regarding Shopify, it provides you with a simple login to the code developer, it has the ability to change any fragment of the theme. Their interface is very simple to use. They offer a service that includes the creation of a product, that is, you can access the website and payment management in one place. it provides you the opportunity to create an e-commerce in a matter of minutes using templates that are ready to use. Its mobile use gives you the ability to manage your business on the go.

Pros

Continually Improving Product
Enables Productivity
Trustworthy
Unique Features

Francisco M.

Role: Sales Marketing
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2023

Ease to implement, but without much costumization

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

Plug and Play plataform

What is your favorite aspect of this product?

It is a cloud service, then, is stable and fast

What do you dislike most about this product?

No access to the code

What recommendations would you give to someone considering this product?

It is good for a end user.

Pros

Efficient Service
Effective Service
Saves Time
Acts with Integrity

Shopify

What is Shopify?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Shopify Ratings

89 Likeliness to Recommend

92 Plan to Renew

2 Since last award

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Shopify?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Content Management Includes collaboration, check-in/check-out, and version control.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Content Localization The solution provides support for multiple languages and currencies.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Shopify Reviews

Mike C.

Quick & Easy to get up and running

Likeliness to Recommend

Pros

Islenis V.

Shopify helps us empower e-commerce

Likeliness to Recommend

Pros

Francisco M.

Ease to implement, but without much costumization

Likeliness to Recommend

Pros

Most Popular Shopify Comparisons

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2
Since last award

2
Since last award

Feature Ratings

Order Management

Payment Processing

Order Portal

Catalog Management

Content Management

Integrated Search

Reporting and Analytics

Content Localization

Retargeting Capabilities

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization