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Shopify Logo Award Winner Product Badge
Shopify

Shopify

Composite Score
8.8 /10
CX Score
8.9 /10
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Category
Shopify
8.8 /10

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

92 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative
4% Neutral
94% Positive

Pros

  • Trustworthy
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 83

Order Management

87

Payment Processing

86

Order Portal

86

Catalog Management

85

Content Management

84

Integrated Search

80

Reporting and Analytics

80

Content Localization

79

Retargeting Capabilities

79

Predictive Recommendations

78

Microsite Management

78

Vendor Capability Ratings

Average 81

Quality of Features

85

Ease of Implementation

84

Business Value Created

83

Breadth of Features

82

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

78

Availability and Quality of Training

78

Ease of Customization

77

Shopify Reviews

Harshit A.

  • Role: Information Technology
  • Industry: Education
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2023

Great deal for all E-commerce needs!

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

It's ease of implementation, user friendly UI and reporting analytics makes it different from all other products. Shopify provides many amazing themes and designs you can apply on your store within seconds and can customise accordingly.

What is your favorite aspect of this product?

I can easily manage all my orders, inventory, delivery from just a single place.

What do you dislike most about this product?

Customer support and time consumed provided can be improved more.

What recommendations would you give to someone considering this product?

If you're starting your e-commerce business or a drop-shipping store, Shopify is best choice as it acts as one stop shop for all your needs.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Karan T.

  • Role: Sales Marketing
  • Industry: Communications
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Shopify is the only platform you should consider

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

They're a market leader. It is great for startups looking to scale, it is equally great for established e-commerce businesses. They have a breadth of features.

What is your favorite aspect of this product?

Anyone can learn about shopify and setup their own store. It supports integrations with other popular SaaS apps like klaviyo/mailchimp/instagram feed/junip(product reviews) and more.

What do you dislike most about this product?

Nothing really, but if I had to say something - I would say the cost. It can be a little expensive for startups just starting out but I guess if the product is this good, you shouldn't mind paying this price.

What recommendations would you give to someone considering this product?

I don't think any other products come even close. Almost all new age marketing/analytics tools integrate with shopify so you know that the company is doing something right. I am aware of their free trial too, so you should definitely consider that if you're on the fence.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sam Z.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Integrates Wonderfully With Everything

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

How seemless the platform integrates with marketing solutions like Google Ads, Klaviyo, Attentive, and other critical marketing products.

What is your favorite aspect of this product?

The speed of which you can get your store up and running, and collecting payments with relatively minimal setup.

What do you dislike most about this product?

The increasing reliance on apps to complement the base offering of the store. Include more functionality out of the box - without the need for apps.

What recommendations would you give to someone considering this product?

The no-brainer solution for e-commerce. Why look anywhere else? Shopify makes it easy.

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Saves Time

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