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Shopify Logo Award Winner Product Badge
Shopify

Shopify

Composite Score
8.8 /10
CX Score
8.9 /10
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Category
Shopify
8.8 /10

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

92 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative
4% Neutral
94% Positive

Pros

  • Trustworthy
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 83

Order Management

87

Payment Processing

86

Order Portal

86

Catalog Management

85

Content Management

84

Integrated Search

80

Reporting and Analytics

80

Content Localization

79

Retargeting Capabilities

79

Predictive Recommendations

78

Microsite Management

78

Vendor Capability Ratings

Average 81

Quality of Features

85

Ease of Implementation

84

Business Value Created

83

Breadth of Features

82

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

78

Availability and Quality of Training

78

Ease of Customization

77

Shopify Reviews

Jai S.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2024

A revolutionary E-commerce Platform.

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

Shopify is the best e-commerce platform that boosts sales of products and goods online.It makes it simple to process,track and manage orders.

What is your favorite aspect of this product?

It accepts online mobile payments of products.It is simple to run marketing campaigns in multiple platforms.It is simple to sell more products online with Shopify.It integrates seamlessly with other third-party applications.

What do you dislike most about this product?

It's the best e-commerce platform to have work with hence I lack anything that is unpleasant.

What recommendations would you give to someone considering this product?

Go for it as it's the best e-commerce platform in the market.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Scott B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2024

Industry-leading e-commerce platform for SMBs.

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

Superior useability, and modern front-end design templates for improving conversion rate. Tons of 3rd party integrations to help automate fulfillment and shipping. Constantly releasing new features to keep its merchants at the forefront of modern e-commerce.

What is your favorite aspect of this product?

Mobile app for tracking sales and activity.

What do you dislike most about this product?

I wish it had more flexibility around recurring transactions/subscriptions. However, some apps can handle this.

Pros

  • Helps Innovate
  • Reliable
  • Enables Productivity
  • Efficient Service

Charanjeet S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2024

Fantabulous Ecommerce Website Solution

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

Shopify is the best e-commerce platform, because it's admin dashboard is very easy to use. We can easily enhance the functionality by installing the apps.

What is your favorite aspect of this product?

The best thing is that we get order, cart, payment, sales and tax management from single panel.

What do you dislike most about this product?

Shopify is the best e-commerce platform. There is no dislike I found till the time.

What recommendations would you give to someone considering this product?

I will highly recommend Shopify to anyone who is looking for a eCommerce solution. They also provide the free version before purchasing the actual solution

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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