Shopify Customer Reviews 2024

Shopify

Composite Score

8.8 /10

CX Score

8.9 /10

189 Reviews Write a Review

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What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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2024 Data Quadrant Gold Medalist

Latest Award, 2024

10 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

Conflict Resolution

2022

Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

92 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative

4% Neutral

94% Positive

Pros

Trustworthy
Reliable
Enables Productivity
Respectful

Feature Ratings

Average 83

Order Management

Payment Processing

Order Portal

Catalog Management

Content Management

Integrated Search

Reporting and Analytics

Content Localization

Retargeting Capabilities

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Average 81

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Shopify Reviews

SYED NASIR H.

Role: Industry Specific Role
Industry: Biotechnology
Involvement: Vendor Selection and Purchasing

Validated Review

Verified Reviewer

Submitted Mar 2024

Fantastic cloud software

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

Shopify is easy to use.

What is your favorite aspect of this product?

Overall is my favorite

What do you dislike most about this product?

Nothing to dislike

What recommendations would you give to someone considering this product?

I will recommend to organisation to use this cloud for management system

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Abigail A.

Role: Sales Marketing
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2024

Recapturing Lost Leads with Retargeting Systems

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

Shopify's retargeting ads allow you to strategically remarket to bounced traffic across platforms like Facebook, Google, and Instagram. You can create targeted audiences, design thumb-stopping ads, and optimize campaigns with tracking pixels without requiring any third-party tools.

What is your favorite aspect of this product?

Abandoning that cart has never been so costly. You can use retargeting through Shopify to bring back window shoppers and convert missed opportunities into loyal customers. Setting up retargeting ads through Shopify is highly intuitive, with easy integration with Google and Facebook. The intuitive app keeps your marketing organized, streamlining campaign creation and insightful reporting into one dynamic dashboard.

What do you dislike most about this product?

Retargeting is seamless with Shopify, but the pre-set audiences can limit your reach. Most abandoned carts are revisited by shoppers within 24 hours. Shopify's default window is 30 days, potentially missing prime retargeting chances.

What recommendations would you give to someone considering this product?

Retargeting ads boast click-through rates 10x higher than regular display ads. Therefore, Shopify's built-in solution is a game-changer for recapturing lost revenue. You can reach the right audience at the ideal moment for unparalleled conversions. Shopify's built-in retargeting is a no-brainer for advanced marketers. It has a streamlined setup, high-impact targeting, and features galore. Start converting those window shoppers into loyal brand advocates.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Vijay K.

Role: Sales Marketing
Industry: Shipping
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Mar 2024

Budget friendly e-commerce platform

Likeliness to Recommend

8 /10

What is your favorite aspect of this product?

Shopify's analytical dashboards provide comprehensive insights into sales, customer behavior, and marketing performance, offering users both depth of data and ease of use for optimizing their online stores.

What do you dislike most about this product?

Shopify offers extensive customization options, the cost of certain features and add-ons can add up, especially for businesses with specific needs or high-volume sales. I have experienced occasional delays or limitations in resolving complex technical issues.

What recommendations would you give to someone considering this product?

Consider Shopify's suitability for your business by assessing needs and goals. Utilize the free trial to explore features and resources. Ensure scalability and explore integrations. Budget for additional costs and stay updated on new features.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Shopify

What is Shopify?

Company Details

Book a Free Demo Today!

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Shopify Ratings

89 Likeliness to Recommend

92 Plan to Renew

2 Since last award

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Shopify?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Content Management Includes collaboration, check-in/check-out, and version control.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Content Localization The solution provides support for multiple languages and currencies.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Shopify Reviews

SYED NASIR H.

Fantastic cloud software

Likeliness to Recommend

Pros

Abigail A.

Recapturing Lost Leads with Retargeting Systems

Likeliness to Recommend

Pros

Vijay K.

Budget friendly e-commerce platform

Likeliness to Recommend

Pros

Most Popular Shopify Comparisons

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Salesforce B2C Commerce Cloud

2
Since last award

2
Since last award

Feature Ratings

Order Management

Payment Processing

Order Portal

Catalog Management

Content Management

Integrated Search

Reporting and Analytics

Content Localization

Retargeting Capabilities

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization