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Shopify Logo Award Winner Product Badge
Shopify

Shopify

Composite Score
8.8 /10
CX Score
8.9 /10
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Category
Shopify
8.8 /10

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

92 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative
4% Neutral
94% Positive

Pros

  • Trustworthy
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 83

Order Management

87

Payment Processing

86

Order Portal

86

Catalog Management

85

Content Management

84

Integrated Search

80

Reporting and Analytics

80

Content Localization

79

Retargeting Capabilities

79

Predictive Recommendations

78

Microsite Management

78

Vendor Capability Ratings

Average 81

Quality of Features

85

Ease of Implementation

84

Business Value Created

83

Breadth of Features

82

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

78

Availability and Quality of Training

78

Ease of Customization

77

Shopify Reviews

Vora R.

  • Role: Information Technology
  • Industry: Engineering
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Apr 2024

Shopify: One stop for enterprise solution!!

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

Shopify provides tools and features necessary to run an online business, including website hosting, domain registration, payment processing, inventory management, order fulfillment, marketing, and analytics.

What is your favorite aspect of this product?

The all-in-one approach simplifies the e-commerce experience for merchants, that removes the need to integrate multiple third-party solutions.

What do you dislike most about this product?

Shopify charges transaction fees for each sale made through its platform that can be reduced.

What recommendations would you give to someone considering this product?

This is best for all in one so this is must have software.

Pros

  • Continually Improving Product
  • Reliable
  • Enables Productivity
  • Caring

Ankit B.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted May 2024

Good Platform, Great Value

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

This platform is specifically for e-commerce with easy setup and integrations, other similar products are laggy with fewer functionalities. Even a beginner can easily create a store in a few days in Shopify.

What is your favorite aspect of this product?

Live tracking, easy setup, drag and drop to create design, simple interface

What do you dislike most about this product?

All plugins in Shopify are costly and all good themes are costly. If you're a startup this could be a little problem for you.

What recommendations would you give to someone considering this product?

Go for it.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Performance Enhancing
  • Enables Productivity

Vijay D.

  • Role: Sales Marketing
  • Industry: Food and Beverage
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Mar 2024

Best application for product sales and marketing

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

It's best application for your product sales, marketing, customer management, and all other sale management.

What is your favorite aspect of this product?

It's easy to handle and track your product sales.

What do you dislike most about this product?

There's nothing which i dislike about Shopify features.

What recommendations would you give to someone considering this product?

It's best application for your product sales and marketing

Pros

  • Enables Productivity
  • Unique Features
  • Inspires Innovation
  • Caring

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