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Shopify Logo Award Winner Product Badge
Shopify

Shopify

Composite Score
8.8 /10
CX Score
8.9 /10
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Category
Shopify
8.8 /10

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

92 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative
4% Neutral
94% Positive

Pros

  • Trustworthy
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 83

Order Management

87

Payment Processing

86

Order Portal

86

Catalog Management

85

Content Management

84

Integrated Search

80

Reporting and Analytics

80

Content Localization

79

Retargeting Capabilities

79

Predictive Recommendations

78

Microsite Management

78

Vendor Capability Ratings

Average 81

Quality of Features

85

Ease of Implementation

84

Business Value Created

83

Breadth of Features

82

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

78

Availability and Quality of Training

78

Ease of Customization

77

Shopify Reviews

Harshit A.

  • Role: Industry Specific Role
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2024

Easy to Use Web store management tool!

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

Shopify is a little costly but it also provides a lot of good looking templates and product managing on store and checkouts are a little more easier than other providers.

What is your favorite aspect of this product?

I really love that how anybody can easily create and manage it's own online store easily in an efficient way, saving time.

What do you dislike most about this product?

I think shopify is a little overpriced as according to the features it's providing also there's no proper option to add any chatbot on website.

What recommendations would you give to someone considering this product?

I will prefer shopify to one only if he is totally begineer and want to bring their business or store online but also be careful about it's pricing.

Pros

  • Continually Improving Product
  • Reliable
  • Performance Enhancing
  • Trustworthy

Alex L.

  • Role: Operations
  • Industry: Transportation
  • Involvement: Vendor Management and Renewal
Validated Review
Verified Reviewer

Submitted Apr 2024

It's amazing

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

Ease of implementation

What is your favorite aspect of this product?

Simplicity!!

What do you dislike most about this product?

Can;t think of anything

What recommendations would you give to someone considering this product?

Just do it

Pros

  • Reliable
  • Unique Features
  • Includes Product Enhancements
  • Security Protects

Cons

  • Less Friendly Negotiation
  • Less Effective Service
  • Less Inspiring

Anant U.

  • Role: Student Academic
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2024

Diverse dropshipping solution

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

It offers lots of extension which help to integrate a lot of products. Also, it is easily compatible with third party Services.

What is your favorite aspect of this product?

The diversity and integrity with other tools.

What do you dislike most about this product?

It is a little difficult and overwhelming for a new user.

What recommendations would you give to someone considering this product?

Watch tutorials to understand clearly and manage your business interest.

Pros

  • Trustworthy
  • Unique Features
  • Efficient Service
  • Saves Time

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