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Shopify Logo Award Winner Product Badge
Shopify

Shopify

Composite Score
8.8 /10
CX Score
8.9 /10
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Category
Shopify
8.8 /10

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

92 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative
4% Neutral
94% Positive

Pros

  • Trustworthy
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 83

Order Management

87

Payment Processing

86

Order Portal

86

Catalog Management

85

Content Management

84

Integrated Search

80

Reporting and Analytics

80

Content Localization

79

Retargeting Capabilities

79

Predictive Recommendations

78

Microsite Management

78

Vendor Capability Ratings

Average 81

Quality of Features

85

Ease of Implementation

84

Business Value Created

83

Breadth of Features

82

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

78

Availability and Quality of Training

78

Ease of Customization

77

Shopify Reviews

Neeraj R.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

great features and services and best for ecommerce

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

ease of use , variety of themes , report and analysis is much better from other platform and also Hosting and Security is excellent

What is your favorite aspect of this product?

ease of use combined with excellent customization options through its app ecosystem

What do you dislike most about this product?

cost and limit customization are major ones

What recommendations would you give to someone considering this product?

Take Advantage of the Free Trial and Invest in SEO and Marketing

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Sahil C.

  • Role: Finance
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted May 2024

Good for setting up your online store

Likeliness to Recommend

8 /10

What differentiates Shopify from other similar products?

1, Easy to create you own online store 2. Good for small brands, homegrown brands who want to establish their business online 3.Website can be choosen from a range of templates and designs available at shopify

What is your favorite aspect of this product?

1. Easy to use 2. Great customer support

What do you dislike most about this product?

1. The existing templates provided are not very good they should do some innovation on that part

What recommendations would you give to someone considering this product?

If you are a small brand who want to establish their presence online then you must use shopify to expand

Pros

  • Continually Improving Product
  • Enables Productivity
  • Trustworthy
  • Efficient Service

Nimish G.

  • Role: C-Level
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted May 2024

Ease to use plug & play ecommerce product

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

Very quick to get started.

What is your favorite aspect of this product?

Ease of implementation, and breadth of features

What do you dislike most about this product?

Little expensive

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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