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Shopify Logo Award Winner Product Badge
Shopify

Shopify

Composite Score
8.8 /10
CX Score
8.9 /10
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Category
Shopify
8.8 /10

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

92 Plan to Renew

2
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative
4% Neutral
94% Positive

Pros

  • Trustworthy
  • Reliable
  • Enables Productivity
  • Respectful

Feature Ratings

Average 83

Order Management

87

Payment Processing

86

Order Portal

86

Catalog Management

85

Content Management

84

Integrated Search

80

Reporting and Analytics

80

Content Localization

79

Retargeting Capabilities

79

Predictive Recommendations

78

Microsite Management

78

Vendor Capability Ratings

Average 81

Quality of Features

85

Ease of Implementation

84

Business Value Created

83

Breadth of Features

82

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

78

Availability and Quality of Training

78

Ease of Customization

77

Shopify Reviews

Alex G.

  • Role: Operations
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Aug 2024

Empowers businesses to grow and thrive online!

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

Shopify stands out for its ease of use, scalability, and extensive ecosystem. It offers an intuitive interface for quick setup, making it accessible for businesses of all sizes. With a vast array of apps, themes, and integrations, Shopify allows for extensive customization. It also includes built-in features like secure payment processing, SEO tools, and multi-channel selling, providing a comprehensive solution for e-commerce success.

What is your favorite aspect of this product?

My favorite aspect of Shopify is its user-friendly interface. It allows users to set up and manage their online stores with ease, even without technical expertise. This simplicity, combined with powerful features and customization options, makes it an excellent choice for both new and experienced e-commerce entrepreneurs.

What do you dislike most about this product?

One drawback of Shopify is its transaction fees for using external payment gateways, which can add up for businesses with high sales volumes. While Shopify Payments eliminates these fees, some users may prefer more flexibility in payment options without additional costs.

What recommendations would you give to someone considering this product?

For someone considering Shopify, I recommend starting with a clear understanding of your business needs and goals to choose the right plan. Take advantage of the free trial to explore the platform’s features and assess its fit for your store. Focus on customizing your store with relevant apps and themes from the Shopify ecosystem to enhance functionality. Pay attention to transaction fees if you use external payment gateways, and consider using Shopify Payments to avoid additional costs. Lastly, make use of Shopify's extensive support resources and community to get the most out of the platform.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Alison G.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jul 2024

Very easy to use great customer service

Likeliness to Recommend

8 /10

What differentiates Shopify from other similar products?

I think is is a very professional system to use and easy. Great customer service if you do get stuck

What is your favorite aspect of this product?

I just like everything about shopify, its easy to use

What do you dislike most about this product?

Nothing to dislike about this

What recommendations would you give to someone considering this product?

Take a good look at what you want from the system, it provides most things

Pros

  • Performance Enhancing
  • Efficient Service
  • Respectful
  • Fair

Thomas W.

  • Role: C-Level
  • Industry: Media
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2024

Spotify is great for e-commerce businesses!

Likeliness to Recommend

6 /10

What differentiates Shopify from other similar products?

The wide range of features and integrations. You are also able to custom build to what you need in business.

What is your favorite aspect of this product?

The customization features available

What do you dislike most about this product?

For us it was mainly the price and fees per purchase.

What recommendations would you give to someone considering this product?

Test it out and get on with their team

Pros

  • Reliable
  • Performance Enhancing
  • Enables Productivity
  • Efficient Service

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