Shopify Customer Reviews 2024

Shopify

8.7 /10

144 Reviews Write a Review

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What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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2024 Emotional Footprint Champion

Latest Award, 2024

Product Impact

Latest Award, 2024

Conflict Resolution

2022

Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative

3% Neutral

95% Positive

Pros

Enables Productivity
Reliable
Respectful
Performance Enhancing

Feature Ratings

Average 81

Order Management

Payment Processing

Catalog Management

Order Portal

Content Management

Reporting and Analytics

Integrated Search

Retargeting Capabilities

Content Localization

Microsite Management

Predictive Recommendations

Vendor Capability Ratings

Average 82

Quality of Features

Business Value Created

Ease of Implementation

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization

Shopify Reviews

Partha s.

Role: Consultant
Industry: Consulting
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Shopify - An easy way to build online store

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

Ease of use, Unlimited products and amazing tools to build stores with ease

What is your favorite aspect of this product?

Without any technical knowledge, ease of use is my favorite

What do you dislike most about this product?

Unable to gain more on selling

What recommendations would you give to someone considering this product?

Just give a try to make your store live. Great E-Commerce platform.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Role: Operations
Industry: Retail
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Dec 2021

Easy to use and intuitive

Likeliness to Recommend

10 /10

Pros

Enables Productivity
Helps Innovate
Continually Improving Product
Reliable

Farhan A.

Role: Information Technology
Industry: Insurance
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Very good product!

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

It provides very nice user interface with fully loaded tools to create a e-commerce websites in few minutes. It gives us to option choose free themes or paid themes based on our budget and start building e-commerce websites. We can export/import products and integrate with B2B sites like AliExpress or Wholesale2B and create fully automated drop shipping websites.

What is your favorite aspect of this product?

Shopify provide verity of tools/apps that make our e-commerce websites functionally rich. We can send automated order, inventory, payment and promotion.

What do you dislike most about this product?

Its basic plan start with $29 per month which is more if some one running small business on selling in an specific area.

What recommendations would you give to someone considering this product?

If you are looking to make a functionally rich and secure e-commerce websites they shopify is the best option to use. It will save your time and money. Even if you have no coding knowledge you can build your e-commerce websites in few hours.

Pros

Helps Innovate
Performance Enhancing
Trustworthy
Inspires Innovation

Cons

Charges for Enhancements
Commodity Features
Vendor's Interest First

Shopify

What is Shopify?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Shopify Ratings

89 Likeliness to Recommend

1 Since last award

94 Plan to Renew

1 Since last award

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Shopify?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Content Management Includes collaboration, check-in/check-out, and version control.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Content Localization The solution provides support for multiple languages and currencies.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Shopify Reviews

Partha s.

Shopify - An easy way to build online store

Likeliness to Recommend

Pros

Easy to use and intuitive

Likeliness to Recommend

Pros

Farhan A.

Very good product!

Likeliness to Recommend

Pros

Cons

Most Popular Shopify Comparisons

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1
Since last award

1
Since last award

Feature Ratings

Order Management

Payment Processing

Catalog Management

Order Portal

Content Management

Reporting and Analytics

Integrated Search

Retargeting Capabilities

Content Localization

Microsite Management

Predictive Recommendations

Vendor Capability Ratings

Quality of Features

Business Value Created

Ease of Implementation

Breadth of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Vendor Support

Ease of Customization