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Shopify Logo Award Winner Product Badge
Shopify

Shopify

8.7 /10
Category
Shopify
8.7 /10

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details


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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative
3% Neutral
95% Positive

Pros

  • Enables Productivity
  • Reliable
  • Respectful
  • Performance Enhancing

Feature Ratings

Average 81

Order Management

87

Payment Processing

86

Catalog Management

86

Order Portal

85

Content Management

83

Reporting and Analytics

80

Integrated Search

79

Retargeting Capabilities

78

Content Localization

77

Microsite Management

77

Predictive Recommendations

77

Vendor Capability Ratings

Average 82

Quality of Features

85

Business Value Created

85

Ease of Implementation

84

Breadth of Features

84

Ease of IT Administration

83

Usability and Intuitiveness

83

Ease of Data Integration

82

Product Strategy and Rate of Improvement

81

Availability and Quality of Training

79

Vendor Support

79

Ease of Customization

78

Shopify Reviews

Kapil A.

  • Role: Sales Marketing
  • Industry: Retail
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Jan 2022

Easy, Clean to use but comes with a good cost

Likeliness to Recommend

8 /10

What differentiates Shopify from other similar products?

The dashboard is clean, easy to understand, and customize. Easy plans, no confusion, moreover on how to get started with building a website. Super easy to engage with the dashboard. Availability of an app is also an add on. Launching od store will not take much time. Lots of FAQs and set up process available on internet as it is widely used platform over the globe. One more important things is excellent and quick customer support.

What is your favorite aspect of this product?

easy implementation of the site is the best feature. Its DIY in nature and comes very handy.

What do you dislike most about this product?

Very few free themes. Lots of paid apps and expensive themes. Order management could have been more easy. Heavy customizations might not work on shopify and vendors might switch to some other open source platforms like WordPress. Even if you can do customization, paid tools are very expensive. Customer support is only available on chats and mails and not on calls.

What recommendations would you give to someone considering this product?

Need more flexibility in changing mobile theme layout. Paid themes must have options to make mobile layout better.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Trustworthy
  • Security Protects

Engr. Asif Ali K.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Dec 2021

User-friendly but everything is paid and premium.

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

It has simple and user-friendly interface. First time I used Shopify I don't have enough knowledge of coding. So I was looking for someone who design e-commerce store for me. But when I come to know about Shopify then I used it and design my store just drag and drop. It has very creative and useful features. It not only save my time but also save my money and effort on coding. I think anyone can make his own store on Shopify without hiring any developer. I can say that Shopify make my life easier. Now I use it to make e-commerce stores for my clients in short time and get the amazing amount and reviews.

What is your favorite aspect of this product?

It's simplicity and it's quick support.

What do you dislike most about this product?

I think almost everything is good but sometimes while working on Shopify it becomes hang up and crashed. I don't know it is due to Shopify or some fault in my system or in Shopify. One more thing is that it should be available on local to work.

What recommendations would you give to someone considering this product?

I recommend everyone who want to increase his business sales though online store he should have use Shopify for online store because no other platform can give you the features like Shopify. It is simply and user-friendly. If you don't know I to code or you want to save your time and money then everyone should go for Shopify.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Enables Productivity

Aditya R.

  • Role: Sales Marketing
  • Industry: Apparel
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2021

Truly #1 eCommerce platform with loads of features

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

Integration is super easy, eg: Google Ads and Facebook can be integrated into Shopify in less than 5 minutes. The feed management is easy to set up and customize. Data flow to Google Merchant Center from Shopify is seamless and almost effortless. I could create Facebook and Instagram shop in the very first attempt without having any technical issues.

What is your favorite aspect of this product?

Features and functionality and integration with Google Ads and Facebook/Instagram.

What do you dislike most about this product?

It's a premium product and comes with higher charges in comparison to other vendors.

What recommendations would you give to someone considering this product?

Not recommending it to someone who has just started their business. A business that has been for a while and wants to get more return on its investment with loads of features and wanted to expand should opt for Shopify.

Pros

  • Trustworthy
  • Efficient Service
  • Effective Service
  • Caring

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