Shopify Customer Reviews 2024

Shopify

8.7 /10

170 Reviews Write a Review

Claim Software

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details

Need Assistance?

We're here to help you with understanding our reports and the data inside to help you make decisions.

Get Assistance

Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

Filter By

2024 Data Quadrant Gold Medalist

Latest Award, 2024

10 Top Rated Capabilities

5 Top Rated Features

Latest Award, 2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

Conflict Resolution

2022

Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

89 Likeliness to Recommend

93 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

1
Since last award

{y}

{name}

Emotional Footprint Overview

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative

4% Neutral

94% Positive

Pros

Trustworthy
Respectful
Reliable
Enables Productivity

Feature Ratings

Average 82

Order Management

Catalog Management

Order Portal

Payment Processing

Content Management

Integrated Search

Reporting and Analytics

Retargeting Capabilities

Content Localization

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Average 81

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training

Shopify Reviews

Sandra Milena M.

Role: Sales Marketing
Industry: Other
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Sep 2022

Shopify is a simple and intuitive platform

Likeliness to Recommend

7 /10

What differentiates Shopify from other similar products?

Shopify is very easy to use and allows a variety of options to design your virtual store according to the size of the business. In addition, it offers online support in case of any doubt.

What is your favorite aspect of this product?

Possibility of customizing it according to need, with easy-to-create settings. Possibility to buy new capacities that are required for the store.

What do you dislike most about this product?

That charges an extra commission per transaction. that does not have a fixed cost

What recommendations would you give to someone considering this product?

It is a good product, especially for the b2c market.

Pros

Transparent
Security Protects
Client Friendly Policies
Fair

Katlyn H.

Role: C-Level
Industry: Food and Beverage
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Customizable, and easy to use for beginners.

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

It has a large number of apps and third-party extensions that you can use in order to create your website to make it how you want it to be.

What is your favorite aspect of this product?

The level of creativity that you can use when creating your store, there are so many different options that you can really create something special.

What do you dislike most about this product?

that it can be more expensive than it appears to be. There are transaction fees on top of the monthly fees. And if you use certain apps, they cost more too.

What recommendations would you give to someone considering this product?

I would reccomend it, as it is a great platform that allows you to be as creative as you want to be, but beware, depending on what apps you use and how much you sell, it is more expensive than it appears at first.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Effective Service

Nathan B.

Role: C-Level
Industry: Food and Beverage
Involvement: Initial Implementation

Validated Review

Verified Reviewer

Submitted Jul 2022

Lots of great features, easy to use!

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

It's very easy to set up and looks great

What is your favorite aspect of this product?

How easy and quick it was to set up

What do you dislike most about this product?

Some of the templates weren't set up for certain business models. But after some searching you can probably find one for any business model.

What recommendations would you give to someone considering this product?

It's very quick and easy to set up, I would reccomend for anyone getting into e-commerce!

Pros

Reliable
Performance Enhancing
Enables Productivity
Helps Innovate

Shopify

What is Shopify?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Gold Medalist

2024 Emotional Footprint Champion

2023 Data Quadrant Gold Medalist

2022 Data Quadrant Gold Medalist

2022 Emotional Footprint Champion

Shopify Ratings

89 Likeliness to Recommend

93 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Shopify?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Content Management Includes collaboration, check-in/check-out, and version control.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Content Localization The solution provides support for multiple languages and currencies.

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Shopify Reviews

Sandra Milena M.

Shopify is a simple and intuitive platform

Likeliness to Recommend

Pros

Katlyn H.

Customizable, and easy to use for beginners.

Likeliness to Recommend

Pros

Nathan B.

Lots of great features, easy to use!

Likeliness to Recommend

Pros

Most Popular Shopify Comparisons

Adobe Commerce

Shopify Plus

WooCommerce

Square eCommerce

Oracle Commerce

Salesforce B2C Commerce Cloud

1
Since last award

1
Since last award

Feature Ratings

Order Management

Catalog Management

Order Portal

Payment Processing

Content Management

Integrated Search

Reporting and Analytics

Retargeting Capabilities

Content Localization

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Breadth of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Ease of Customization

Availability and Quality of Training