Shopify Customer Reviews 2025 | SoftwareReviews

Shopify

Composite Score

8.8 /10

CX Score

9.0 /10

207 Reviews Write a Review

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What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience
Product Impact
Contract Negotiation

Latest Award, 2025

2024 Data Quadrant Champion

2024

10 Top Rated Capabilities

5 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

2023 Data Quadrant Champion

2023

9 Top Rated Capabilities

5 Top Rated Features

2023

2022 Data Quadrant Champion

2022

5 Top Rated Capabilities

4 Top Rated Features

2022

2022 Emotional Footprint Champion

2022

Conflict Resolution

2022

Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

92 Plan to Renew

84 Satisfaction of Cost Relative to Value

Product Experience

Negotiation and Contract

Conflict Resolution

Strategy & Innovation

Service Experience

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Emotional Footprint Overview

Product Experience:: 92%
Negotiation and Contract:: 88%
Conflict Resolution:: 91%
Strategy & Innovation:: 88%
Service Experience:: 90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

2% Negative

4% Neutral

94% Positive

Pros

Enables Productivity
Trustworthy
Respectful
Reliable

Feature Ratings

Average 83

Order Management

Catalog Management

Payment Processing

Order Portal

Content Management

Integrated Search

Reporting and Analytics

Content Localization

Retargeting Capabilities

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Average 82

Quality of Features

Ease of Implementation

Business Value Created

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization

Shopify Reviews

Alex G.

Role: Operations
Industry: Apparel
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Aug 2024

Empowers businesses to grow and thrive online!

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

Shopify stands out for its ease of use, scalability, and extensive ecosystem. It offers an intuitive interface for quick setup, making it accessible for businesses of all sizes. With a vast array of apps, themes, and integrations, Shopify allows for extensive customization. It also includes built-in features like secure payment processing, SEO tools, and multi-channel selling, providing a comprehensive solution for e-commerce success.

What is your favorite aspect of this product?

My favorite aspect of Shopify is its user-friendly interface. It allows users to set up and manage their online stores with ease, even without technical expertise. This simplicity, combined with powerful features and customization options, makes it an excellent choice for both new and experienced e-commerce entrepreneurs.

What do you dislike most about this product?

One drawback of Shopify is its transaction fees for using external payment gateways, which can add up for businesses with high sales volumes. While Shopify Payments eliminates these fees, some users may prefer more flexibility in payment options without additional costs.

What recommendations would you give to someone considering this product?

For someone considering Shopify, I recommend starting with a clear understanding of your business needs and goals to choose the right plan. Take advantage of the free trial to explore the platform’s features and assess its fit for your store. Focus on customizing your store with relevant apps and themes from the Shopify ecosystem to enhance functionality. Pay attention to transaction fees if you use external payment gateways, and consider using Shopify Payments to avoid additional costs. Lastly, make use of Shopify's extensive support resources and community to get the most out of the platform.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Thomas W.

Role: C-Level
Industry: Media
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2024

Spotify is great for e-commerce businesses!

Likeliness to Recommend

6 /10

What differentiates Shopify from other similar products?

The wide range of features and integrations. You are also able to custom build to what you need in business.

What is your favorite aspect of this product?

The customization features available

What do you dislike most about this product?

For us it was mainly the price and fees per purchase.

What recommendations would you give to someone considering this product?

Test it out and get on with their team

Pros

Reliable
Performance Enhancing
Enables Productivity
Efficient Service

Neeraj R.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2024

great features and services and best for ecommerce

Likeliness to Recommend

10 /10

What differentiates Shopify from other similar products?

ease of use , variety of themes , report and analysis is much better from other platform and also Hosting and Security is excellent

What is your favorite aspect of this product?

ease of use combined with excellent customization options through its app ecosystem

What do you dislike most about this product?

cost and limit customization are major ones

What recommendations would you give to someone considering this product?

Take Advantage of the Free Trial and Invest in SEO and Marketing

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Shopify

What is Shopify?

Company Details

Book a Free Demo Today!

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Data Quadrant Champion

2022 Emotional Footprint Champion

Shopify Ratings

90 Likeliness to Recommend

1 Since last award

92 Plan to Renew

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Shopify?

Chart

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Order Management Includes order entry, order processing, order tracking, and parts management.

Catalog Management Includes customizable shipping and payment options, product pricing, advanced catalog search, and navigation.

Payment Processing Includes credit card processing, debit card processing, and payment verification.

Order Portal Provides the ability for customers to log in to the portal to make purchases, view transactions and invoices, and make payments

Content Management Includes collaboration, check-in/check-out, and version control.

Integrated Search The solution provides robust product search functionality; search results can be ordered multiple ways.

Reporting and Analytics The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

Content Localization The solution provides support for multiple languages and currencies.

Retargeting Capabilities The solution provides the ability to surface targeted offers based on attributes such as cart abandonment or external triggers (i.e. from a CRM).

Predictive Recommendations The solution provides the ability to provide targeted product recommendations and offers to customers based on multiple data sources.

Microsite Management The solution provides the ability to create and deploy targeted product microsites, and the ability to optimize microsites for search engines.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Shopify Reviews

Alex G.

Empowers businesses to grow and thrive online!

Likeliness to Recommend

Pros

Thomas W.

Spotify is great for e-commerce businesses!

Likeliness to Recommend

Pros

Neeraj R.

great features and services and best for ecommerce

Likeliness to Recommend

Pros

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1
Since last award

Feature Ratings

Order Management

Catalog Management

Payment Processing

Order Portal

Content Management

Integrated Search

Reporting and Analytics

Content Localization

Retargeting Capabilities

Predictive Recommendations

Microsite Management

Vendor Capability Ratings

Quality of Features

Ease of Implementation

Business Value Created

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Data Integration

Product Strategy and Rate of Improvement

Vendor Support

Availability and Quality of Training

Ease of Customization