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Shopify Logo Award Winner Product Badge
Shopify

Shopify

Composite Score
8.8 /10
CX Score
9.0 /10
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Category
Shopify
8.8 /10

What is Shopify?

Shopify is a leading cloud-based, multichannel commerce platform designed for small and medium-sized businesses. Merchants can use the software to design, set up, and manage their stores across multiple sales channels, including web, mobile, social media, marketplaces, brick-and-mortar locations, and pop-up shops.

Company Details

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Awards & Recognition

Shopify won the following awards in the B2C eCommerce category

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Shopify Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Shopify.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

92 Plan to Renew

84 Satisfaction of Cost Relative to Value


Emotional Footprint Overview

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Emotional Footprint Overview

Product Experience:
91%
Negotiation and Contract:
87%
Conflict Resolution:
91%
Strategy & Innovation:
88%
Service Experience:
90%

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Shopify?

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2% Negative
4% Neutral
94% Positive

Pros

  • Enables Productivity
  • Respectful
  • Performance Enhancing
  • Trustworthy

Feature Ratings

Average 83

Order Management

87

Payment Processing

86

Catalog Management

86

Order Portal

85

Content Management

84

Integrated Search

81

Reporting and Analytics

80

Retargeting Capabilities

79

Content Localization

79

Predictive Recommendations

79

Microsite Management

79

Vendor Capability Ratings

Average 81

Quality of Features

85

Ease of Implementation

83

Business Value Created

83

Breadth of Features

83

Ease of IT Administration

82

Usability and Intuitiveness

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

81

Vendor Support

79

Availability and Quality of Training

78

Ease of Customization

78

Shopify Reviews

Sydney l.

  • Role: Consultant
  • Industry: Biotechnology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Oct 2021

Shopify is a game changer

Likeliness to Recommend

6 /10

What differentiates Shopify from other similar products?

Shopify’s interface is different!

What is your favorite aspect of this product?

I love that I can easily sell my products as a small business to large scale people

What do you dislike most about this product?

I don’t like how consumers use the platform

What recommendations would you give to someone considering this product?

To research beforehand

Pros

  • Client's Interest First
  • Friendly Negotiation
  • Appreciates Incumbent Status
  • Helps Innovate

Cons

  • Less Inspiring
  • Less Caring
  • Less Efficient Service

Eduardo R.

  • Role: Sales Marketing
  • Industry: Other
  • Involvement: Initial Implementation
Validated Review
Verified Reviewer

Submitted Oct 2021

Best solution to build a great online store

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

Its payment gateway and easy product creation

What is your favorite aspect of this product?

How easy it is to create your store, add new products and process payments.

What do you dislike most about this product?

It needs more payment integrations internationally

What recommendations would you give to someone considering this product?

To always have your products and categories well mapped before using the platform to have a smooth experienxe.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Efficient Service
  • Effective Service

Sadaharu K.

  • Role: Sales Marketing
  • Industry: Biotechnology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2021

Solid Management is a comprehensive API

Likeliness to Recommend

9 /10

What differentiates Shopify from other similar products?

Keeping track of inventories and registering products The displays in the immediate vicinity are sturdy and well-designed. However, you may use the image without caring about its size by dragging and dropping, and you can insert sentences as in Word. As opposed to low-cost national store suppliers, you can correctly record SKUs and JANs. There are no longer any technical hurdles in using API to access internal systems.

What is your favorite aspect of this product?

Not even the most sophisticated American-made shopping carts have a user interface that assumes "inventory adjustment" is carried out simultaneously with customer purchases. Using Shopify's compare and store feature, customers may make simultaneous changes to a large number of products, such as adding or removing items. Because of this, you may feel a great deal of relief. Shopify's API matches our needs for a service, and the lowest pricing was taken into account because the conditions are satisfied for the service.So, that's a great deal, and I think it's well worth it.

What do you dislike most about this product?

Prepaid bank transfer unique to Japan: prefectures appoint prefecture name destination entry procedures, such as those that have not been applied from the start to the screen. To make changes, you'll need to access the administrative interface's backend.

What recommendations would you give to someone considering this product?

You can get promoted in many ways, but it's ideal if you can say you're competent at executing your job. In other words, controlling inventory makes sense. Increased inventory is not a problem while the shop is open thanks to the storage/delivery management system. Because of the well-designed methods, such as connecting with a Webhook when selling and verifying inventory using an API, it was straightforward to integrate with existing EC sites. I was able to increase sales channels since I was more confident.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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